Implementation Manager

adpinternalcareers; Norfolk (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

ADP is seeking an Implementation Team Manager to lead a client-focused team, coordinating project activities and ensuring on-time delivery. You will partner with the Team Director to set priorities and optimize operations.

The role requires strong leadership, empathy, and a proven track record of managing teams in a fast-paced environment. You will mentor staff, handle escalations, and collaborate with internal partners to drive client success at a Fortune 250 company.

Qualifications

• Bachelor's degree required.
• Minimum 5 years in client services and/or implementation.
• Minimum 3 years in people leadership roles.

Responsibilities

• Lead daily activities of the team to meet deadlines with quality standards.
• Oversee alignment of work with strategic goals and standard workflows.
• Serve as a business partner to internal groups within ADP.
• Train and mentor team members; coordinate training with the Director.

Skills

Leadership

Project management

Client services

Communication

Collaboration

Time management

Problem solving

Team oriented

People leadership

Education

Bachelor's degree

Tools

Microsoft Office

CPP/FPC certification

Job description

ADP is hiring an Implementation Team Manager.

• Are you ready to grow your career and lead a team at an established, respected, global company?
• Are you empathic to client needs, the people you lead, and internal partners to drive success?
• Are you looking for an inclusive environment with a culture of collaboration and belonging?

If so, this may be an opportunity for you. Read on and decide for yourself.

In this position, you'll leverage your project management and leadership expertise to assist the Team Director in establishing the direction of daily activities, ensuring efficient operations, and creating an overall productive and enjoyable working environment for employees.

Adaptability, empathy, self-motivation, and organization skills are must-haves in this job. You will need to balance your workload while resolving any escalations from your team, focus on what's important, and stay up-to-date on ADP and external policy changes. In return, you can expect job satisfaction through leading a team that saves the day for our clients. All while advancing your career at a stable, highly-respected Fortune 250 company that prides itself on its welcoming, inclusive workplace where you are valued and supported. Things can move fast here, so the pace shouldn't scare you. We still find time for a healthy dose of fun.

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

• Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
• Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
• Function as a consultant and business partner to other groups within ADP
• Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
• Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices
• Analyze team statistics and prepare reports for the Director
• Evaluate associates on performance and complete annual performance appraisals.
• Work in collaboration with associate to establish Individual Development Plans.
• Develop and administer corrective action and performance improvement plans.
• Hire/Fire authority in conjunction with Human Resources.
• May have budgetary responsibility.
• May have oversight of Workforce Management to include scheduling, and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

QUALIFICATIONS REQUIRED:

• Bachelor's degree
• At least five years of client services and/or implementation experience
• At least three years of people leadership experience

Preferred Qualifications

BONUS POINTS FOR THESE:

• MBA or advanced degree
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and elevate to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
  CPP or FPC certification
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training