Implementation Executive

adpinternalcareers; Arizona; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Be yourself

Belong

Grow career

Mentorship

Benefits

Mental health focus

Volunteer time off

Job summary

ADP is seeking an Implementation Executive for its Custom Integrations team. You will lead a group of Interface Consultants responsible for implementing complex integrations and maintaining client relationships across ADP's payroll and HR solutions.

In this role, you will guide, coach, and drive daily operations, ensuring productive environments and strong client satisfaction. A metrics-driven mindset and clear communication are essential for success.

Qualifications

• 8 years of experience in a client service/business consultant environment with systems experience.
• 5 years of people leadership experience.

Responsibilities

• Onboard Clients for integration projects and build client confidence.
• Implement ADP Technologies by analyzing systems and processes and introducing improvements.
• Partner internally with sales, implementation, client success, and service teams.
• Multi-task and communicate effectively across clients and internal teams.
• Adhere to a daily schedule and manage high volume inbound calls.

Skills

Leadership experience

Client service

Systems experience

Communication

Tools

Web technologies

Operating systems

Job description

ADP is hiring an Implementation Executive for our Custom Integrations team.

We’re looking for an experienced leader who is ready to lead a team of Interface Consultants responsible for implementing complex integrations.

• The ideal candidate combines strong operational judgment with a collaborative style, develops their team, drives continuous process improvement, and helps the team navigate change without losing focus or confidence.

If this sounds like you, this may be an opportunity for you. Read on and decide for yourself.

As an Implementation Executive you will provide guidance, insight, and coaching to your team. Your Interface Consultant team will carry the ADP relationship forward after a sale and enable the integrations between clients and ADP's industry-leading payroll and HR solutions. You and your team will build relationships with clients and internal partners seamlessly implementing ADP's technologies to ensure your clients achieve long-term success -- carrying the weight of ADP's service reputation and client satisfaction in your hands.

Every day, you'll leverage your project management and leadership expertise to establish the direction of daily activities, ensure efficient operations, and create an overall productive and enjoyable working environment for your team.

To thrive in this role, you must be comfortable working in a metrics-driven environment as part of a structured day. You have a way with clients and internal partners that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

To learn more about Implementation at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU'LL DO:

Responsibilities

What you can expect on a typical day:

• Onboard Clients. You'll create exceptional project experiences for each integration project . Through your expertise and relationship-building, you'll help Associates and clients develop the skills and confidence to use our products with ease.
• ImplementADP Technologies.You will analyze existing systems, interface requirements, and business processes.You willincorporate new processes, tools, and approaches when recommendingand implementingtheADP solution.
• Partner Internally.Youwillinteract/collaborate with ADP associates in sales, implementation, client success, and service.You will exchange routine information with members of the client project team, including priorities, timeliness,andissues as they arise.
• Multi-Task - Communicate.You will work on multiple time-sensitive follow-ups/projects at the same time.You will share essential information with clients and internal teams.
• Youadhere to a daily schedule and organize yourselfto deal with a high volume ofinbound calls.Daily phonetimemay increaseduring peakseasons,like at the close of the year.

TO SUCCEED IN THIS ROL E:

Required Qualifications:

• 8 years of experience working in a client service/business consultant environment with systems experience.
• 5 years of people leadership experience.

A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR
• Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success.

BONUS POINTS FOR THESE:

Preferred Qualifications

• Proficient in the latest web technologies and working knowledge of various operating systems
• Certifications that may include Fundamental Payroll Certification (FPC), Certified Payroll Professional (CPP), etc.
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.