Implementation Manager

adpinternalcareers; Augusta (GA); On-site; USD 85,000 - 130,000; Full time

Job summary

ADP is seeking an Implementation Manager in Augusta, GA to lead the implementation team, onboard new clients, configure accounts and train users to effectively use our products and services.

You will oversee daily activities, ensure client expectations are met, and collaborate with internal partners to drive continuous improvement and client success.

Qualifications

• Five years of experience required.
• At least three years in people leadership.
• College degree preferred.

Responsibilities

• Lead daily activities of the Implementation team to meet deadlines and quality standards.
• Develop implementation strategies using data, analytics and client insights.
• Forecast, assess risks, manage backlog and monitor performance metrics.
• Mentor team members and coordinate training with leadership.

Skills

Leadership

Project management

Client relationship

Communication

Problem solving

Team mentoring

Forecasting

Education

Bachelor's degree

College degree preferred

Tools

Microsoft Office

Job description

ADP is hiring an Implementation Manager.

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At ADP, we believe great companies are built by great people -- and for them. Every day we strive to design a better way to work helping employees at organizations around the world to stay productive and achieve their potential. We're always designing for people, starting right here with our one-of-a-kind culture, and with people like you.

As Implementation Manager, you'll leverage your leadership expertise to help establish the direction of daily project activities, ensuring efficient operations, and creating an overall productive and engaging working environment for your team. Your team onboards new clients by configuring their account and training them to comfortably use our products and services, with the goal of delivering and exceeding client expectations!

Does this sound like you?

• Leadership Magnet. Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision you share with your leader.
• Proactive Planner. Always a few steps ahead. Anticipates needs and comes prepared.
• Trusted Advisor. You live by integrity and deliver on promises... every time.
• Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.
• Innovative Thinker. You never settle for the status quo, with a mind always focused on continuous improvement.

WHAT YOU'LL DO:

• Lead daily activities of the Implementation team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall business metrics.
• Ensure team supports and models cultural behaviors including ownership, client advocacy, teamwork, and business acumen to achieve performance metrics.
• Develop and drive implementation strategies by leveraging data, analytics, and client experience information focused on the achievement of client desired outcomes.
• Responsible for performance measures such as forecast, proactive risk assessment, backlog, no-starts, quality, weeks- to-start, associate engagement and retention and other metrics. Takes a proactive approach to backlog management to anticipate and mitigate issues and accurately assess, communicate and address trends.
• Strategize with teams and internal partners to develop effective intervention plans to address challenges related to client health, including direct involvement in activities necessary to stabilize and save at-risk client business.
• Demonstrate a strong ability to communicate with Client executives, including strong executive presence, de-escalation, and relationship management.
• Participate in financial forecast exercises related to their Book of Business, including input to managing loss forecast.
• Effectively manage escalated issues and clients and provide direction.
• Demonstrate enhanced understanding and implementation of Business Unit's strategic goals.
• Oversee the use of standard process workflows by team.
• Function as a consultant and business partner to other groups within ADP.
• Train and mentor team members and identify development needs across the team, working with Director to coordinate additional training as needed.
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
• Serve as an acting backup to the Senior Director, providing leadership, guidance and direction to team members in the absence of the Director.
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and complete annual performance appraisals. Work in collaboration with associates to establish Individual Development Plans. Develop and administer corrective action and performance improvement plans. Hire/Fire authority in conjunction with Human Resources.
• May have budgetary responsibility.
• May have oversight of Workforce Management to include scheduling and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other Business Units.

EXPERIENCE YOU'LL NEED:

• At least five years of experience required.
• At least three years of people leadership experience required.

BONUS POINTS FOR THESE:

• College degree preferred.
• HCM Certifications: Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP); PHR or SPHR
• Proficiency and in-depth knowledge of all pertinent ADP Human Resources, Payroll and Benefits policies and procedures
• Proficient in the latest web technologies and working knowledge of various operating systems
• Prior leadership training
• Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
• Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
• Ability to work and thrive in a team environment, focused on achieving results
• Ability to maintain cooperative working relationships with all levels of management
• Ability to assess team members' performance and provide motivational support
• Ability to work both independently and as part of a team
• Strong client relationship building skills
• Ability to recognize basic procedural issues as they arise and escalation to the appropriate level
• Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
• Proficient in the latest web technologies and working knowledge of various operating systems
• Proficient using Microsoft Office
• CPP or FPC certification
• Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
• Prior leadership training

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Bring your passion and fun. Be yourself in a culture of highly diverse perspectives and insights.
• Stay ahead of the curve. An agile, fast-paced environment means plenty of opportunities to progress.
• Find meaning. Feel good as you do work that accelerates progress for employees in organizations all over the world.
• Be your healthiest. Best-in-class benefits that start on Day 1, because healthy associates are happy ones.
• Get paid to pay it forward. Company paid time off for volunteering for causes you care about.