Implementation Manager

Partners in Digital Health; Lehi (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401K

Paid time off

Paid holidays

Job summary

RLDatix in Lehi, Utah is seeking an Implementation Manager to lead customer implementations from signed contract through go-live, coordinating cross-functional teams to ensure successful onboarding.

You will manage data connectivity, configuration, validation, and enablement, educate users, and drive adoption while aligning stakeholders in a fast-paced healthcare setting. This on-site role offers comprehensive benefits and growth opportunities.

Qualifications

• Experience leading customer-facing implementations and cross-functional projects.
• Proven ability to manage project plans, timelines, risks, and go-live readiness.
• Deep understanding of data flows, integrations, configurations, and validation steps.
• Experience with healthcare data exchanges (APIs, HL7, EHRs) preferred.

Responsibilities

• Lead onboarding projects from scope to go-live and closeout.
• Coordinate data connections from EHRs and practice-management systems via APIs, SFTP, HL7, or flat files.
• Configure business rules, patient workflows, profiles, and communications to meet needs.
• Run checkpoints and validations to confirm platform behavior before broader rollout.
• Educate technical teams and users on platform usage and workflows.
• Manage milestones, dependencies, risks, and next steps for multiple implementations.
• Partner with Customer Success, Support, Education, Sales, and tech teams for a coordinated experience.

Skills

Project leadership

Onboarding programs

Data integration

APIs/HL7/SFTP

Stakeholder collaboration

On-site commuting

Job description

Title: Implementation Manager

Location: Lehi, Utah, US

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we're connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a Lehi based, Implementation Consultant to join our Customer Success team, so that we can successfully onboard healthcare customers and accelerate their time to value. The Implementation Consultant will lead customer implementations from signed contract through go-live by coordinating project plans, data connectivity, configuration, validation, enablement, and stakeholder alignment.

How You'll Spend Your Time

• Lead customer onboarding projects from initial scope through validation, enablement, go-live, and project closeout to ensure customers are successfully implemented

• Coordinate data connection and ingestion from EHR and practice-management systems through APIs, SFTP, HL7 feeds, or flat files in order to support customer workflows

• Configure business rules, patient communication workflows, provider and location profiles, Google Business Profile listings, call tracking, and text messaging to meet customer implementation requirements

• Run checkpoints, phased launches, and validation activities to confirm platform behavior before scaling to the remaining in-scope population

• Educate technical teams and primary business users on the platform, implementation requirements, and customer‑specific workflows to support successful adoption

• Manage project milestones, dependencies, risks, deliverables, and next steps to keep multiple concurrent implementations moving forward

• Partner with Customer Success, Support, Education, Sales, and technical teams in order to deliver a coordinated customer experience

What Kind of Things We're Most Interested in You Having

• Experience leading customer‑facing implementations, onboarding programs, professional services projects, technical delivery, or complex cross‑functional customer initiatives

• Proven success managing project plans, timelines, dependencies, risks, and customer readiness through go‑live

• In‑depth knowledge of how to work through data flows, integrations, configuration requirements, workflow rules, and validation steps

• Familiarity with APIs, SFTP, HL7, flat‑file data exchanges, data ingestion, EHRs, practice‑management systems, or healthcare technology

• Ability to commute to the Lehi office five days a week

• Sincere interest in improving healthcare operations, patient engagement, and customer outcomes

• A knack for working consultatively and collaboratively within a fast‑paced, customer‑facing environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status

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