Implementation Manager

RLDatix; Lehi (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

Disability insurance

401K

Paid time off

Paid holidays

Job summary

RLDatix is seeking an Implementation Consultant to join our Lehi-based Customer Success team. You will lead onboarding projects from contract through go-live, coordinating data connectivity and configuration to fit customer workflows.

You’ll educate technical teams and end users, manage milestones across multiple initiatives, and collaborate with Success, Support, Education and Sales to ensure a seamless customer experience.

Qualifications

• Experience leading customer-facing implementations and onboarding programs.
• Proven ability to manage project plans, timelines, dependencies and risks.
• Knowledge of data flows, integrations, configuration requirements, workflow rules, and validation steps.

Responsibilities

• Lead customer onboarding projects from initial scope through validation, enablement, go-live and closeout.
• Coordinate data connections from EHR and practice-management systems via APIs, SFTP, HL7 feeds, or flat files.
• Configure business rules, patient communication workflows, provider and location profiles, and related platform settings.
• Run checkpoints, phased launches, and validation activities to confirm behavior before broader rollout.
• Educate technical teams and business users on the platform and customer-specific workflows.
• Manage milestones, dependencies, risks, deliverables, and next steps across concurrent implementations.
• Partner with Customer Success, Support, Education, Sales and technical teams to deliver a coordinated customer experience.

Skills

Project leadership

Client onboarding

Technical delivery

Data integration

Healthcare tech

Job description

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a Lehi based, Implementation Consultant to join our Customer Success team, so that we can successfully onboard healthcare customers and accelerate their time to value. The Implementation Consultant will lead customer implementations from signed contract through go-live by coordinating project plans, data connectivity, configuration, validation, enablement, and stakeholder alignment.

How You’ll Spend Your Time

• Lead customer onboarding projects from initial scope through validation, enablement, go-live, and project closeout to ensure customers are successfully implemented
• Coordinate data connection and ingestion from EHR and practice-management systems through APIs, SFTP, HL7 feeds, or flat files in order to support customer workflows
• Configure business rules, patient communication workflows, provider and location profiles, Google Business Profile listings, call tracking, and text messaging to meet customer implementation requirements
• Run checkpoints, phased launches, and validation activities to confirm platform behavior before scaling to the remaining in-scope population
• Educate technical teams and primary business users on the platform, implementation requirements, and customer-specific workflows to support successful adoption
• Manage project milestones, dependencies, risks, deliverables, and next steps to keep multiple concurrent implementations moving forward
• Partner with Customer Success, Support, Education, Sales, and technical teams in order to deliver a coordinated customer experience

What Kind of Things We’re Most Interested in You Having

• Experience leading customer-facing implementations, onboarding programs, professional services projects, technical delivery, or complex cross-functional customer initiatives
• Proven success managing project plans, timelines, dependencies, risks, and customer readiness through go-live
• In-depth knowledge of how to work through data flows, integrations, configuration requirements, workflow rules, and validation steps
• Familiarity with APIs, SFTP, HL7, flat-file data exchanges, data ingestion, EHRs, practice-management systems, or healthcare technology
• Ability to commute to the Lehi office five days a week
• Sincere interest in improving healthcare operations, patient engagement, and customer outcomes
• A knack for working consultatively and collaboratively within a fast-paced, customer-facing environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [e-mail].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.