Implementation Manager

Arthur J. Gallagher & Co. (AJG); Austin (TX); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Job summary

Gallagher, including The Boon Group now part of Gallagher, seeks an Implementation Coordinator to lead onboarding of new clients and benefit programs. You will manage timelines, document processes, and serve as the primary contact for clients, brokers, vendors, and internal teams.

With 2+ years in customer service or project management, you will coordinate cross-functional efforts, communicate clearly, and ensure a seamless transition from sale to ongoing administration.

Qualifications

• 2+ years of customer service or project management experience where you have had to advise clients, implement and onboard complex customers, and run multiple projects at once.
• Excellent customer service skills with both external customers and internal partners.
• Must be self-motivated and able to work independently.
• Excellent verbal and written communication skills at all levels within an organization.
• Bachelor's degree in related field or equivalent work experience.

Responsibilities

• Act as the liaison between new customers and internal departments to ensure a smooth onboarding process from beginning to end.
• Prepare onboarding client documentation, including administrative summaries, client folders, and scheduling/training sessions.
• Provide continuous communication with the account contact(s), resolving questions or concerns timely and professionally.
• Inform the customer of onboarding progress via email, calls, and meetings, noting delays when they arise.
• Partner with internal departments to troubleshoot onboarding obstacles and escalate when necessary.
• Track status of all new accounts to ensure timelines and onboarding are completed on schedule.
• Other duties as assigned.

Skills

Customer service

Project management

Onboarding

Education

Bachelor's degree or equivalent

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At The Boon Group, now a part of Gallagher, we specialize in designing wholesale employee benefit solutions to meet the unique needs of employers. Our long-standing carrier partner relationships and creative approach to benefit programs, allow us to create products that are compliant, cost-effective, and, above all, competitive. For more information about us, www.boongroup.com.

As part of Gallagher, a global leader in insurance, risk management, and consulting, you’ll be joining a team that’s passionate about helping individuals and organizations thrive.

The Boon Group is seeking a highly organized and customer-focused Implementation Coordinator to lead the successful onboarding of new clients and benefit programs. This role serves as the primary point of contact for clients, brokers, vendors, and internal stakeholders throughout the implementation process. The Implementation Coordinator is responsible for managing project timelines, understanding client business needs, documenting operational processes, and ensuring a seamless transition from sale to ongoing administration. Success in this role requires strong project management skills, exceptional communication, problem-solving abilities, and a passion for delivering outstanding client experiences.

How you'll make an impact

• This customer-facing role will act as the liaison between new customers and internal departments to ensure a smooth, successful, and expedient onboarding process for all new customers from beginning to end.
• Prepare onboarding client documentation, including client administrative summaries, client folders, and scheduling and running client kickoff calls and client trainings.
• Ensure a smooth and efficient onboarding experience for new customers by providing continuous communication with the account contact(s), resolving and responding to questions or concerns timely and professionally.
• Keep the customer informed of the onboarding progress via email, calls, video calls, and outline potential or unavoidable delays.
• Partner with internal departments to troubleshoot and resolve any onboarding obstacles or issues in a timely and effective manner, escalating when necessary.
• Track status of all new accounts to ensure timelines are met and onboarding is completed in the agreed upon timeframe.
• Other duties as assigned.

Compensation

The target salary range for this position is $50,000.00 to $65,000.00 (US Dollar) annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.

About You

Required:

• 2+ years of customer service or project management experience where you have had to advise clients, implement and onboard complex customers, and run multiple projects at once.
• Excellent customer service skills with both external customers and internal partners.
• Must be self-motivated and able to work independently.
• Excellent verbal and written communication skills at all levels within an organization.
• Likes to be the first to know something and to understand why and how things happen.
• Good at explaining ideas and finding ways to keep people’s attention.
• Bachelor's degree in related field or equivalent work experience.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership