Implementation Lead — Impact at Scale, Equity

Clarion; New York (NY); On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Direct mentorship

Meaningful equity

Comprehensive benefits

Quarterly retreats

Weekly team lunches

Job summary

A healthcare technology company is seeking an experienced Implementation Manager to oversee customer deployments in New York. The role involves managing complex software implementations and ensuring successful go-lives while cultivating relationships with healthcare providers. Candidates should have over 3 years of experience in a similar role, strong project management skills, and a semi-technical background to navigate implementation challenges effectively.

Qualifications

• 3+ years running complex software implementations at a B2B SaaS company.
• Comfortable navigating APIs and technical documentation.
• Track record of managing multi-workstream projects.
• Experience as a primary customer point of contact.
• Strong action-oriented mindset.

Responsibilities

• Own implementations from kickoff through go-live.
• Execute the non-engineering implementation work.
• Be the customer's primary point of contact.
• Run user acceptance testing and drive go-live.
• Own accounts post-launch and manage issues.
• Shape the product based on customer feedback.

Skills

Implementation experience

Semi-technical fluency

Project leadership

Customer-facing presence

Bias toward action

Job description

A healthcare technology company is seeking an experienced Implementation Manager to oversee customer deployments in New York. The role involves managing complex software implementations and ensuring successful go-lives while cultivating relationships with healthcare providers. Candidates should have over 3 years of experience in a similar role, strong project management skills, and a semi-technical background to navigate implementation challenges effectively.