Implementation Lead, Association Tech Platform

Engagifii; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Unlimited PTO

401(k) plan

Medical, Dental, Vision

Employee Assistance Program

Life & AD&D insurance

Professional development

Job summary

Engagifii in Atlanta is seeking a detail-oriented teammate to guide customers from signed agreement through launch, tailoring the Engagifii platform to associations' workflows.

You will learn each customer's organization, configure processes, manage implementation projects, train teams, and ensure a smooth transition. A background in associations and a passion for technology help drive success.

Qualifications

• Meaningful experience in an association or similar organization with tech aptitude.
• Experience as AMS/CRM admin or significant responsibility for association technology.
• Experience implementing AMS, migrations, or major technology projects.

Responsibilities

• Lead discovery across membership structures, dues, individuals and organizations, chapters, committees, boards, events, CE/accreditation, communications, billing, permissions, websites, reporting, data, and staff workflows.
• Ask why before deciding how. Identify underlying objectives, exceptions, dependencies, and better future-state processes.
• Translate association operations into Engagifii configuration and learn to configure the platform.
• Manage project plans, responsibilities, decisions, risks, deadlines, and multiple concurrent implementations.
• Help customers prepare and validate legacy data, coordinate integrations, test the configured system, and prepare for launch.
• Train customers around real workflows rather than simply demonstrating screens and buttons.
• Recognize whether an issue is configuration, data, training, product, or engineering related and coordinate the right response.
• Build trust through responsiveness, empathy, clarity, patience, and strong follow-through.

Skills

Association knowledge

Project ownership

Customer service

Technical curiosity

Empathy

Tools

AMS/CRM admin

Job description

Engagifii in Atlanta is seeking a detail-oriented teammate to guide customers from signed agreement through launch, tailoring the Engagifii platform to associations' workflows.

You will learn each customer's organization, configure processes, manage implementation projects, train teams, and ensure a smooth transition. A background in associations and a passion for technology help drive success.