Impactful Association Implementation Manager

Engagifii; Atlanta (GA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Engagifii, based in Atlanta, is seeking an Implementation Manager for the Association Professional Track. You will guide customers from signed agreement through launch, learn their processes, and configure Engagifii to support membership, events, development, and communications.

The role requires association knowledge, curiosity, technology aptitude, organization, and ownership. You will manage implementation plans, coordinate data migration, train teams, and ensure a successful transition to

Qualifications

• Experience with AMS or CRM admin or power-user experience.
• Participation in an AMS implementation, migration, system conversion, or major technology project.
• Experience across membership, operations, events, or related functions.

Responsibilities

• Lead discovery across membership structures, dues, individuals and organizations, chapters, committees, boards, events, CE/accreditation, communications, billing, permissions, websites, reporting, data, and staff workflows.
• Ask why before deciding how to identify underlying objectives and future-state processes.
• Translate association operations into Engagifii configuration and learn to configure the platform.
• Manage project plans, responsibilities, decisions, risks, deadlines, and multiple concurrent implementations.
• Help customers prepare and validate legacy data, coordinate integrations, test the configured system, and prepare for launch.
• Train customers around real workflows rather than simply demonstrating screens and buttons.
• Coordinate issue resolution across configuration, data, training, product, or engineering.
• Build trust through responsiveness, empathy, clarity, patience, and follow-through.

Skills

AMS/CRM admin

Project coordination

Customer service

Data cleanup

Job description

Engagifii, based in Atlanta, is seeking an Implementation Manager for the Association Professional Track. You will guide customers from signed agreement through launch, learn their processes, and configure Engagifii to support membership, events, development, and communications.

The role requires association knowledge, curiosity, technology aptitude, organization, and ownership. You will manage implementation plans, coordinate data migration, train teams, and ensure a successful transition to