Implementation Lead

Jobgether; United States; Remote; USD 75,000 - 100,000; Full time

Benefits offered by this job

Remote work anywhere in the United St

Hybrid options at US offices

Job summary

Jobgether's partner is seeking an Implementation Lead based in the United States to drive onboarding and launches for strategic customers and partners. You will oversee API and white-label integrations, data migrations, and technical setup from start to finish, coordinating with Sales, Product, Engineering, and Revenue Operations.

You will establish scalable implementation processes, build playbooks, and drive adoption, ensuring projects stay on track while addressing risks early.

Qualifications

• 2+ years of SaaS implementation-related experience.
• Experience managing customer implementations from planning to launch.
• Hands-on knowledge of integrations, APIs, data migration, field mapping, SSO, and admin tools.
• Ability to manage complex, multi-stakeholder projects.
• Experience designing repeatable processes and implementation playbooks.
• Strong organizational and written communication skills.

Responsibilities

• Manage end-to-end implementations for agencies and enterprise customers from kickoff to adoption.
• Establish timelines, milestones, and activation targets with customers.
• Lead weekly partner status meetings and manage project risks.
• Coordinate with Account Management and leadership on goals and rollout requirements.
• Develop deep platform knowledge to address technical questions and determine escalation needs.
• Coordinate API and white-label onboarding for partners, including data migrations.
• Own data migrations, field mapping, and setup of accounts and subscriptions.
• Troubleshoot SSO issues and handle admin requests from Account Management.
• Develop and deliver onboarding, partner staff training, and webinars.
• Create clear customer communications for large-scale rollouts and coordinate emails with Revenue Ops.
• Develop standardized implementation playbooks covering all stages.
• Define SLAs and handoff procedures between Sales, Implementation, and Support.
• Contribute to expanding services, starting with data migration services.
• Track implementation performance from contract to launch and adoption.

Skills

Project management

Technical communication

API integrations

Data migration

SSO

Cross-functional collaboration

Risk management

Customer enablement

Training delivery

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Lead based in the United States. The Implementation Lead will drive the successful onboarding and launch of strategic customers and partners, ensuring a smooth transition from signed agreement to full adoption. This role combines technical expertise, project management, and customer enablement to deliver complex B2B SaaS implementations. You will oversee enterprise and host agency rollouts, API and white-label integrations, data migrations, and technical setup from beginning to end. Working closely with Sales, Strategic Accounts, Product, Engineering, RevOps, and Customer Experience teams, you will keep projects on track and address risks before they affect delivery. You will also establish scalable implementation processes, build repeatable playbooks, and improve how customers are brought onto the platform. This is a high-ownership opportunity to influence operational excellence while supporting the growth of a product used by travel professionals across the industry.

Accountabilities

• Manage end-to-end implementations for agencies, host agencies, enterprise customers, and strategic partners, from contract handoff and kickoff through data migration, testing, training, go-live, and adoption.
• Establish project timelines, milestones, and activation targets, following up with customers to maintain momentum and ensure they complete the activities required for successful adoption.
• Lead weekly partner status meetings, maintain project risk registers, **escalate major concerns early**, and keep internal stakeholders informed of progress.
• Coordinate closely with Account Management and company leadership on implementation goals, customer priorities, and rollout requirements.
• Build in-depth knowledge of the platform, API, and system architecture to address technical questions, troubleshoot issues, and determine when Engineering or Account Management support is required.
• Coordinate technical onboarding for API and white-label partners, including travel insurance providers, by translating requirements between external IT teams and internal technical stakeholders.
• Own data migrations and field mapping for contacts, duplicates, and bookings, while coordinating bulk account, team, billing, and subscription setup.
• Troubleshoot single sign-on (SSO) issues, resolve day-to-day technical questions, and manage technical administration requests from Account Management.
• Develop and deliver initial customer and team onboarding, partner staff training, agent webinars, and office hours, with particular attention to back-office processes such as commissions and reconciliation.
• Create clear customer communications for large-scale rollouts and coordinate routing and welcome emails with Revenue Operations.
• Develop and maintain standardized implementation playbooks covering kickoff, data mapping, parallel testing, training, communications, go-live checklists, and handoffs, including API and white-label processes.
• Define responsibilities, handoff procedures, and service-level agreements between Sales, Implementation, Strategic Accounts, and Customer Experience.
• Contribute to the development of a broader services portfolio, beginning with data migration services.
• Track implementation performance through time from contract signature to launch, adoption against partner ramp targets, and partner customer satisfaction.

Requirements

• At least 2 years of experience as a Technical Implementation Specialist, Technical Account Manager, or Technical Project Manager within a SaaS company.
• Demonstrated experience managing customer implementations or onboarding projects from initial planning through launch.
• Hands‑on knowledge of integrations, APIs, data migration, field mapping, bulk account setup, single sign‑on (SSO), and administrative tools.
• Ability to manage complex projects involving multiple stakeholders, teams, dependencies, and technical requirements.
• Experience designing standardized processes, implementation frameworks, and repeatable operational playbooks.
• Strong project coordination and risk management skills, with the ability to identify issues early, recommend solutions, and secure stakeholder alignment.
• Confidence presenting technical information, leading customer training sessions, and communicating effectively with senior agency stakeholders.
• Excellent organizational and written communication skills, with a strong commitment to documentation and customer trust.
• Strong ownership mindset, taking responsibility for implementation outcomes and proactively driving projects forward.
• Critical thinking and problem‑solving abilities, including the judgment to resolve issues independently and **escalate appropriately**.
• Ability to explain technical concepts clearly to non‑technical audiences and translate partner requirements into actionable plans.
• Strong cross‑functional collaboration skills, with the ability to build effective relationships across Sales, Product, Engineering, Revenue Operations, and Customer Experience.
• A collaborative and dependable approach, with a willingness to share knowledge, support teammates, communicate constructively, and celebrate collective achievements.

The Following Qualifications Are Considered Strong Advantages

• Experience in the travel industry, particularly with host agency operations and back‑office systems such as commissions, reconciliation, and advisor payroll.
• Previous experience implementing API or white‑label partnerships.
• Experience developing service offerings, particularly data migration services.
• Experience creating customer communications for large user bases.

Benefits

• On‑target earnings of $90,000–$100,000, depending on experience, comprising a base salary of $75,000–$85,000 plus performance‑based compensation.
• Flexible Time Off.
• Annual travel stipend.
• Health, dental, and vision insurance coverage for employees and their families.
• 401(k) plan with automatic company contributions.
• Annual team retreats at exciting destinations.
• Technology and learning budgets.
• Remote work opportunities anywhere in the United States, or a hybrid arrangement from offices in Lincoln, Nebraska; Omaha, Nebraska; or Pennington, New Jersey.
• Opportunities to take ownership, influence operational processes, expand responsibilities, and grow alongside the organization.
• A collaborative and supportive work environment that values kindness, curiosity, diverse perspectives, and shared achievements.