Implementation Engineer

Mach7 Technologies; United States; On-site; USD 109,000 - 214,000; Full time

Job summary

Mach7 Technologies seeks an Implementation Engineer to join the Professional Services team. This role entails not only the technical implementation of solutions but also serves as a consultative partner, guiding clients through enterprise imaging strategies. Responsibilities include managing software implementations and providing technical leadership in healthcare environments. Candidates should have significant experience with medical imaging systems and excellent communication skills.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Qualifications

• 7-10 years of experience implementing medical imaging systems.
• Extensive DICOM, HL7 and Relational Database experience.
• Deep understanding of healthcare imaging.

Responsibilities

• Manage multiple enterprise software implementations concurrently.
• Provide technical leadership during architecture sessions.
• Assist with design of on-premises, cloud, and hybrid deployments.

Skills

Problem-solving

Communication

Time management

Organization

Customer-oriented

Education

BA or BS degree in a related field

Job description

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Summary: The Implementation Engineer at Mach7 is a critical member of the Professional Services team, responsible not only for performing the technical implementation of Mach7 products, but also for acting as a consultative partner to customers. This role combines hands-on execution with system-level thinking, guiding clients through enterprise imaging strategies, interoperability planning, and integration within complex healthcare environments. The engineer serves as a technical subject matter expert and works closely with Project Managers, clinical stakeholders, and IT teams to ensure scalable and future-ready solutions.

Key Responsibilities:

• Manage multiple enterprise software implementations concurrently.
• Consult with clients on broader enterprise imaging architecture, providing guidance on best practices for system design and interoperability.
• Provide technical leadership during architecture sessions and integration workshops, ensuring alignment between customer environments and Mach7 solutions.
• Contribute to integration strategies involving PACS, VNA, RIS, and EHR/EMR systems.
• Perform installation, configuration, and validation of Mach 7 solutions remotely as part of the Professional Services project team.
• Provide customer implementation assistance and transition the customer to the Support Team for ongoing routine support.
• Assist with design and documentation of on-premises, cloud, and hybrid deployments where applicable.
• Communicate, resolve, and/or escalate issues in a prompt fashion to the appropriate resources
• Follow change management processes and communicate effectively with the customer and project team members on scheduled updates, operational impact, and system downtime.
• Ensure project documents e.g., Data Flow diagrams, network diagrams, project notes, are completed correctly and stored according to Mach7 Quality Management guidelines.
• Effectively convey information in both written and verbal communications to vendors, customers, and project team members.
• Reporting of relevant project information and risks to the Project Manager and Services Leadership.
• Stay current on trends in enterprise imaging, interoperability standards (IHE, FHIR), and healthcare IT transformation initiatives.
• Travel up to 10% for internal meetings and Go Live support with potential for evening and weekend upgrade and Go Live coverage.

Required Education, Experience, and Skills

• 7-10 years of experience implementing medical imaging systems, with a preference for PACS experience.
• Extensive DICOM, HL7 and Relational Database (MS SQL, Postgres) experience
• Experience working with Project Managers, PACS Administrators, Database Administrators, Interface Engineers, and Network Administrators in a healthcare environment.
• Deep understanding of multiple facets of healthcare imaging with prior experience serving hospitals and clinics in an implementation or support capacity.
• Willingness to learn modern technologies, processes, and procedures, and the willingness to adapt to new situations and customer requirements.
• Solid written and verbal communication, time management and organizational skills
• Proven ability to effectively address and solve complex problems.
• Optimistic, “customer first” positive, can-do attitude and high energy approach.
• BA or BS degree in a related field strongly preferred.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology, Engineering, and Other

• Industries

  Hospitals and Health Care and Software Development

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

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