Enterprise Consultant

Advanced Solutions International, Inc.; United States; On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Generous Paid Time Off

Medical, Dental, and Vision Insurance

Flexible Spending Account

401k Retirement Plan with Discretionary Match

Opportunities for Professional Growth

Job summary

A technology solutions company is seeking a motivated Associate Enterprise Consultant to implement the OpenWater product. The role involves gathering project requirements and providing technical support to clients. Ideal candidates will have customer support experience, strong communication skills, and the ability to work independently as well as a team player. The position offers a competitive salary range of $50,000–$65,000 for specific locations, along with a comprehensive benefits package including medical insurance and generous paid time off.

Qualifications

• Previous customer support experience, preferably with SAAS-based applications.
• Excellent verbal and written communication skills.
• Strong problem-solving and troubleshooting skills.

Responsibilities

• Implement the OpenWater product and train clients on new system functionality.
• Build and modify workflows within the OpenWater platform.
• Provide technical support and documentation to clients.

Skills

Customer support experience

Communication skills

Problem-solving skills

Knowledge of SAAS applications

Job description

United States (Remote)

About our position

We are seeking a motivated Associate Enterprise Consultant who is responsible for supporting the OpenWater product by working closely with clients to gather project requirements and then complete implementations of the OpenWater solution. The Consultant works closely with new and existing clients to provide technical expertise to end users in the form of technical support and documentation including both internal and external follow-up to address issues involved with the product and implementation process.

What you’ll be doing

• Implementing the OpenWater product, ensuring the platform and forms are properly tested and fixed, and training clients on new system implementation.
• Building out workflow within the OpenWater platform, following best practices, and after gathering necessary information from clients relating to content, forming client workflows and programs.
• Providing documentation and technical support and assistance to clients via email, screenshare, live chat, and occasional calls/meetings as needed.
• Providing (with manager support) direct support to new and existing clients, including technical support for bugs and reporting of customer enhancement requests.
• Attending regular team meetings and providing updates on current projects in a concise manner.
• Performing other job-related duties and responsibilities as may be assigned from time to time.

What we want you to have

• Previous customer support experience, with a preference for SAAS-based applications experience and familiarity with ticketing systems.
• Excellent verbal and written communication skills.
• Strong customer service and follow-up skills with a high level of urgency to meet client expectations and tight deadlines.
• Strong problem-solving and troubleshooting skills.
• Proven ability to work well independently and as an effective member of a team.

Compensation

Compensation for this position is determined based on a variety of factors, including, but not limited to, an individual’s skills, experience, training, certifications, education, geographic location, business needs, and internal equity. For candidates located in Alexandria, VA or Austin, TX, the current estimated compensation range for this role is $50,000–$65,000. Compensation may vary for candidates in other locations within the United States. In addition to a competitive base salary and bonuses for eligible positions, we offer a competitive and comprehensive benefits package, which includes:

• Generous Paid Time Off
• Medical, Dental, and Vision Insurance
• Life and AD&D Insurance
• Flexible Spending Account
• Healthcare Savings Account
• 401k Retirement Plan with Discretionary Match
• Opportunities for Professional Growth
• and Development
• Employee Assistance Program
• Hybrid Remote Work

ASI provides equal opportunities to all employees and qualified applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender perception or identity, marital status, disability, veteran status, or any other legally protected category. Applicants requiring accommodation in the application and/or interview process should notify the ASI Human Resources Department at [e-mail].