Implementation Consultant

Tyler Technologies; Plano (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Implementation Consultant to join their dynamic team. This role involves evaluating client business processes, providing recommendations for software enhancements, and delivering exceptional training to clients. You will work closely with clients to understand their needs and ensure a superior software experience. The position requires strong problem-solving skills and the ability to thrive in a fast-paced environment. This is a fantastic opportunity to contribute to meaningful solutions that improve efficiencies in the public sector while working with a collaborative team dedicated to excellence.

Qualifications

• 2+ years of experience in software implementation consulting preferred.
• Ability to work under pressure and solve problems positively.

Responsibilities

• Evaluate client business procedures and recommend improvements.
• Provide training for software applications to clients.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Attention to detail

Teamwork

Education

BS/BA degree in related field

Tools

Software applications

Business process documentation tools

Job description

The Implementation Consultant is a valuable member of the Enterprise Jury team and serves as a driving force behind the department's continued success. The Implementation Consultant operates as a knowledge leader in the industry and is responsible for delivering exceptional quality consulting, configuration, and training activities.

Implementation Consultants work with our solutions that help courts of all sizes better serve the public. By helping provide solutions that improve efficiencies, you can help serve our citizens.

Responsibilities

• Evaluate client business procedures and provide recommendations to improve product and business efficiencies.
• Reengineer and implement business processes around the usage of software applications.
• Collaborate with colleagues and managers to design, implement and proactively manage a superior software experience for our clients.
• Host client-facing meetings to understand and document clients’ business processes and configure applications based on business needs and accepted best practices.
• Lead or facilitate configuration sprints, and identify opportunities for software enhancement.
• Provide in-person and remote training for software applications to both new and existing customers.
• Create and maintain technical and business process documentation as business needs require.
• Independently keep abreast of new functionality and learn new product modules, implementation methodologies, and court technology concepts.
• 5-30% travel is required.
• Perform other job-related duties and responsibilities that may be assigned from time to time.

Qualifications

• BS/BA degree in related field or equivalent experience is required.
• 2+ years experience of software implementation consulting or transferable work with external clients preferred.
• Ability to work under pressure, in an ambiguous environment, and problem solve with a positive attitude.
• Familiarity and ease with computer systems and common software products.
• Strong problem-solving and execution skills.
• Excellent interpersonal skills including verbal and written communication skills, teamwork, strong attention to detail, and customer service skills.
• Exceptional presentation and communication skills.
• Must be self-motivated, proactive and able to work well under pressure.

Remote position available for internal candidates.