Implementation Consultant | $85K , Remote

Ingenio Global; Boston (MA); Remote; USD 70,000 - 85,000; Full time

Job summary

An innovative FinTech firm is seeking an Implementation Consultant to join their dynamic team. This role offers the opportunity to lead client implementations, design technical solutions, and ensure seamless integration with third-party platforms. With a strong focus on customer service, you'll be the primary point of contact for clients, coordinating project communications and delivering tailored solutions. This is a unique chance to influence decision-making in a people-first business that values its employees and fosters professional growth. If you're passionate about technology and client success, this position is perfect for you.

Qualifications

• Experience in a client delivery role for a software business.
• Strong appreciation for software integration via API and SQL.

Responsibilities

• Full ownership of implementation design and documentation of client requirements.
• Primary contact for clients during implementation, managing communication and resolving issues.

Skills

Client Delivery Experience

Technical Integration

API Knowledge

SQL Knowledge

Job description

Title - Implementation Consultant

Location - Remote

Package - up to $85K basic salary, 10% bonus & benefits

Reporting to - Head of Operations

Ingenio is delighted to be working with a privately owned, Irish HQ'd FinTech business who operate in the B2B Payments space. They are looking for an Implementation Consultant to join their PS team.

As an Implementation Consultant, you will be responsible for implementing projects, building technical system design, coordinating the configuration, user acceptance testing, training delivery, and closing stages. You will gather the technical requirements and manage the delivery of the solution.

You will be required to attend Dublin-HQ once per month and all travel costs are covered. The role is client-facing.

What's cool:

• Our client are a privately owned, Irish HQ'd software business who dominate the space that they operate in across Ireland and the UK - they have just launched a business in the US. They are financially solid, have no VC/PE backing or influence and have not had to undertake any layoffs over the last three years
• If you want to be close to decision-making and influence, this is a significant opportunity
• These guys are a people-first business - the proof is in the people who work there

What you'll do:

• Full ownership of the implementation design, documentation of the client's business requirements, and provision of solutions to their needs and challenges.
• Coordination of the system config based on the requirements documented. Project Support is available within the team, but technical working knowledge of the solution is required – training will be provided.
• Serves as the primary contact for clients during the implementation, manages overall project communication, and resolves issues. To maintain a first-class level of customer service ensuring that all customers are treated efficiently and appropriately.

MUST HAVES:

1. You MUST have experience in a client delivery (implementation or PM) role for a software business
2. Strong appreciation for software & technical integration into third party platforms via API, SQL etc

If this sounds like you, click apply today.