Implementations Consultant

Vic.ai; New York (NY); Remote; USD 90,000 - 130,000; Full time

Job summary

An innovative company is seeking an Implementations Consultant to enhance customer experiences on their platform. In this role, you will leverage your ERP implementation expertise to drive processes and manage projects from inception to go-live. You will cultivate strong client relationships and ensure alignment with project goals, all while working in a supportive, remote-first environment. With a focus on collaboration and problem-solving, you will play a crucial role in the success of client implementations, making a significant impact on their journey with cutting-edge AI technology.

Benefits

Competitive Salary

401K with Employer Match

Health, Vision, Dental Insurance

Monthly Wellness Stipend

CitiBike Membership

Generous Parental Leave

Remote Work Stipends

Virtual Events and Swag

Generous Vacation

Opportunities for In-Person Retreats

Qualifications

• 5+ years in software implementation, especially ERP systems.
• Strong organizational skills for managing multiple projects.
• Excellent problem-solving and negotiation skills.

Responsibilities

• Manage implementation projects from deal close to onboarding readiness.
• Develop and manage go-live project aspects including risk analysis.
• Collaborate with cross-departmental teams for successful go-lives.

Skills

Collaboration Skills

Analytical Skills

Problem-Solving

Client Relationship Management

Change Management

Communication Skills

Presentation Skills

Education

Bachelor's Degree

Tools

ERP Systems

Project Management Tools

Job description

Join to apply for the Implementations Consultant role at Vic.ai

Location:

NYC, Miami, FL, OR Raleigh, NC

Who we are:

Vic.ai was founded in 2016, with a bold vision of revolutionizing the way companies execute accounting and finance. After recently closing our Series C funding (backed by our partners; Costanoa Ventures, Cowboy Ventures, Notable Capital, and ICONIQ Capital), we are excited for the continued growth of our team and continuing to offer our customers even greater value across their entire business.

With world-class AI technology already generating massive ROI for thousands of Vic.ai customers around the globe, we know this is only the beginning. We envision a near future when AI technology will handle over 90% of cost transaction processing on behalf of finance teams. Vic.ai is an international remote-first company that is dedicated to supporting our employees' journey.

We invite you to check out our blog posts over the past year! Follow this link to our site.

Implementations Consultant

We are seeking an Implementations Consultant to ensure that each of our customers who have committed to come on board to the Vic.ai platform have a great experience. Reporting to the Director of Engineering, you will be responsible for building out our implementations service offering at Vic.ai and pose as the main consultant interacting with customers to ensure they are able to successfully reach the Go-Live readiness stage.

What we consider for success in this role:

• Strong collaboration skills and the ability to communicate effectively with various audiences and levels within an organization.
• Good leadership skills, interpersonal competencies, and presentation experience.
• Analytical and problem-solving abilities.
• Stellar client relationship and change management skills.
• A high level of energy, a positive attitude, and the ability to see the future and grow within the organization.

What you’ll do:

• Leverage your ERP Implementations knowledge to drive the buildout of processes and templates for Vic.ai Implementation efforts with medium to large Enterprise customers.
• Own the customer lifecycle and manage implementation projects from deal close to onboarding readiness.
• Develop and manage all go-live project aspects including:
• Project plan
• Resource plan
• Communication plan
• Risk analysis
• Own and be accountable for the success of the Vic.ai implementations.
• Establish lasting, mutually beneficial relationships with clients.
• Collaborate with and lead client personnel and project team members to ensure solutions and expectations are aligned.
• Execute change management procedures.
• Monitor project team activities and task assignments.
• Manage project work plans and adjust schedules accordingly.
• Review and approve all project deliverables.
• Ensure all go-live prerequisites are considered in the rollout plan.
• Ensure overall client success and referenceability.
• Identify and resolve ongoing client issues.
• Collaborate with cross-departmental teams to coordinate successful go-lives.
• Work with Operations Lead to develop Implementations Standards for partnerships.

What you'll need:

• Minimum five years of professional experience, including three in:
• Software implementation, preferably in Enterprise Resource Platforms.
• Implementing ERP systems.
• Requirements gathering, scope definition, and work assessment.
• Managing complex projects with multiple stakeholders.
• Bachelor’s degree.
• Experience delivering client presentations.
• Excellent problem-solving and negotiation skills.
• Ability to build strong client relationships.
• Excellent organizational skills for managing multiple projects.
• Strong communication skills.
• Technically savvy.
• PMP certification is a plus.

What you’ll get in return:

Vic.ai is proud to be an Equal Employment Opportunity employer. We value diversity and encourage authenticity. Benefits include:

• Competitive salary and stock options.
• 401K with employer match.
• Health, vision, dental insurance (including options free for employees and families).
• Monthly Wellness stipend.
• CitiBike membership.
• Generous parental leave.
• Remote work with stipends for home setup and office space.
• Virtual events and swag.
• People-focused culture.
• Generous vacation and family-friendly environment.
• Opportunities for in-person retreats.

Check out our Instagram @vicdotai and follow us on LinkedIn for updates.

The base salary range in the US is $90,000-$130,000, based on various factors. Salary may be adjusted and is eligible for bonuses, equity, and benefits.