Healthcare Platform Implementation Associate

Wet Willie's; Boston (MA); On-site; USD 60,000 - 85,000; Full time

Job summary

CareCloud is seeking an Implementation Associate within the Professional Services team. This role supports clients and Project Managers through task execution, system configuration, testing, training, and ongoing delivery assurance. Candidates should excel in scheduled task completion, problem solving, and clear communication.

Travel up to 70% is expected; a Bachelor’s degree or equivalent experience is required. Healthcare experience with EDI/ERA enrollment and EHR knowledge is preferred.

Qualifications

• Must be able to complete tasks on defined schedules.
• Self-directed and resourceful with strong problem solving.
• Excellent verbal and written communication skills.
• Healthcare experience with EDI/ERA enrollment, payer contracts, and EHR software preferred.
• Strong computer application skills and understanding of general systems technology.

Responsibilities

• Assist in the delivery of client implementations using CareCloud’s methodology.
• Work with clients and Project Managers on implementation tasks including system configuration and testing.
• Ensure tasks are completed on schedule and according to requirements.
• Provide onsite, telephonic, and electronic support to clients during implementations.
• Update project and task status through web-based tools.
• Manage multiple clients and implementations concurrently.
• Provide regular status reporting to Project Manager.
• Be a subject matter expert on CareCloud’s product offerings.

Skills

Project coordination

Communication

Problem solving

Self-directed

Travel readiness

Education

Bachelor’s degree or equivalent experience

Tools

EDI/ERA enrollment

Electronic Health Records (EHR)

Job description

CareCloud is seeking an Implementation Associate within the Professional Services team. This role supports clients and Project Managers through task execution, system configuration, testing, training, and ongoing delivery assurance. Candidates should excel in scheduled task completion, problem solving, and clear communication.

Travel up to 70% is expected; a Bachelor’s degree or equivalent experience is required. Healthcare experience with EDI/ERA enrollment and EHR knowledge is preferred.