Implementation Analyst: Client Solutions & Template Expert

RXinsider LTD.; United States; On-site; USD 71,000 - 89,000; Full time

Job summary

RXinsider LTD. is seeking an Implementation Analyst to translate client context into precise, template-driven inputs for product teams. You will work with Implementation Consultants and delivery teams to ensure configurations align with client goals within the platform's capabilities.

The role emphasizes structured documentation, data mapping, and edge-case handling, with collaboration on UAT and training materials. A background in Salesforce-based environments and agile practices is preferred.

Qualifications

• 2+ years in a business analysis, client implementation, or technical documentation role
• Ability to facilitate structured discovery sessions and produce clear documentation from complex client conversations
• Strong written communication skills usable by technical teams without clarification
• Experience with Salesforce-based platforms and hub service workflows
• Understanding of data mapping and basic ETL concepts
• Specialty pharmacy, patient access, or hub services experience preferred
• Familiarity with Jira or equivalent tools for documenting requirements
• Agile familiarity and knowledge of product request intake processes

Responsibilities

• Document structured client discovery sessions - capture patient population, therapy characteristics, prescriber and pharmacy channel design, call center workflow requirements, data inputs and outputs, and edge cases
• Translate client conversations into structured delivery inputs: configuration specifications, data mapping requirements, workflow documentation, and edge case handling guides
• Partner with the Implementation Consultant to validate that the program design accurately reflects client intent before delivery begins
• Review configuration and builds during development to confirm alignment with documented client requirements - flag discrepancies before they reach QA
• Identify when a client requirement cannot be met through existing platform capabilities and surface it clearly to the Implementation Consultant for formal escalation
• Maintain current documentation throughout the engagement - requirements, decisions, change log, and open questions
• Participate in UAT for the programs they support, coordinating with the Implementation Manager on participant logistics
• Support the development of training and change management materials by providing accurate documentation of configured workflows and edge case handling
• Contribute to template and knowledge base maintenance - document reusable patterns and client context insights
• Support the hypercare period post-launch by monitoring issues and helping triage whether they represent configuration errors, training gaps, or platform defects requiring escalation

Skills

Discovery facilitation

Structured documentation

Clear written communication

Salesforce familiarity

Jira experience

Agile familiarity

Tools

Salesforce

Jira

Job description

RXinsider LTD. is seeking an Implementation Analyst to translate client context into precise, template-driven inputs for product teams. You will work with Implementation Consultants and delivery teams to ensure configurations align with client goals within the platform's capabilities.

The role emphasizes structured documentation, data mapping, and edge-case handling, with collaboration on UAT and training materials. A background in Salesforce-based environments and agile practices is preferred.