Bilingual Implementation Lead - Spanish & English

MaintainX; Miami (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary & equity

Healthcare, dental, vision

401(k) / RRSP enrollment

Take what you need PTO

Global team culture

Job summary

MaintainX is seeking an Implementation Analyst in Miami to support customer deployments, data migration, and onboarding for our AI-powered maintenance platform. You will work with English and Spanish speakers, structure client data, lead trainings, and ensure successful adoption across mid-market accounts, while collaborating with internal teams to translate operational processes into effective workflows.

Ideal candidates have 1+ years in software implementation, a BEng or equivalent, and strong

Qualifications

• 1+ years of relevant experience in software implementation, customer onboarding or application engineering
• Fluent in both English and Spanish, with the ability to communicate and deliver implementation in both languages in a business setting
• BEng degree or equivalent
• Experience in manufacturing and/or industrial space
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Proficiency in Microsoft Excel, including data cleanup, validation, manipulation, and functions such as XLOOKUP, PivotTables, and formulas used to prepare and migrate customer data
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
• Savvy with technology and capacity to become well-versed in our software in a short period of time
• Ability to learn the MaintainX product within 30 days to advise customers.

Responsibilities

• Lead mid-market customers through successful implementations
• Own implementation tasks such as data structuring, data migration and product training
• Assist customers in identifying ways to get the most value out of the product
• Lead meetings with client stakeholders
• Deliver formal training to end-users
• Provide knowledge transfer to internal team members throughout the onboarding process
• Track and communicate client issues and proactively troubleshoot and resolve problems
• Participate in multiple accounts, deadlines, and milestones

Skills

Bilingual English/Spanish

Communication

Project coordination

Time management

Education

BEng degree or equivalent

Tools

Excel

Data migration tools

CRM/ERP systems

Job description

MaintainX is seeking an Implementation Analyst in Miami to support customer deployments, data migration, and onboarding for our AI-powered maintenance platform. You will work with English and Spanish speakers, structure client data, lead trainings, and ensure successful adoption across mid-market accounts, while collaborating with internal teams to translate operational processes into effective workflows.

Ideal candidates have 1+ years in software implementation, a BEng or equivalent, and strong