Implementation & Adoption Lead - Travel Tech (Hybrid)

Engine; Chicago (IL); Hybrid; USD 105,000 - 130,000; Full time

Benefits offered by this job

Equity

Hybrid work model

Career growth opportunities

Job summary

Engine, the all-in-one travel and spend management platform, is seeking an Implementation Manager in Chicago. You will own onboarding for key new customers, design rollout plans, drive adoption across the full suite, and coordinate with Sales and Account Management to hand off to the customer lifecycle.

This role requires at least 3 years in sales, account management, customer success, or implementation, and a track record of thriving in fast-paced environments.

Qualifications

• Minimum 3 years of experience in sales, account management, customer success, or implementation.
• Subject matter expertise in onboarding and customer success, with a track record of thriving in fast-paced, innovative environments.
• A problem-solver's mindset. You anticipate customer needs, remove friction, and build conviction through consultative conversations.
• Comfort owning ambitious performance goals, including high win rates through onboarding milestones, meeting weekly customer engagement targets, and hitting adoption benchmarks.
• Strong cross-functional skills across Sales, Account Management, and customer-facing teams.

Responsibilities

• Design and execute onboarding strategies for Engine's new customer opportunities (deals ranging from $200K to $1M).
• Drive product adoption across Engine's full suite during a customer's first months on the platform.
• Partner with Sales and Account Management to unlock new opportunities and deliver a seamless customer experience from signed contract to first booking.
• Lead implementation and onboarding processes that scale efficiently, driving adoption in the first year and preparing customers for a smooth transition to their dedicated Account Manager.
• Serve as a trusted advisor to customers by leading key meetings, delivering training, and ensuring every interaction with Engine exceeds expectations.

Skills

Onboarding expertise

Customer success

Problem solving

Ambitious goals

Cross-functional collaboration

Rollout planning

Job description

Engine, the all-in-one travel and spend management platform, is seeking an Implementation Manager in Chicago. You will own onboarding for key new customers, design rollout plans, drive adoption across the full suite, and coordinate with Sales and Account Management to hand off to the customer lifecycle.

This role requires at least 3 years in sales, account management, customer success, or implementation, and a track record of thriving in fast-paced environments.