Impactful Workforce Operations Analyst (Hybrid)

State of California; United States; On-site; USD 67,000 - 84,000; Full time

Job summary

Employment Development Department in California is seeking a Workforce Operations Lead Analyst or Workforce Operations Analyst to support the Unemployment Insurance Command Center Division. This role focuses on operational excellence, real-time coordination, and data-driven decision making to serve Californians efficiently.

As a key member of the Workforce Operations Group, you will manage staffing resources, forecast workloads, and collaborate across teams to keep service levels high in a

Qualifications

• ANALYST II or ANALYST I level positions considered.

Responsibilities

• Run and optimize Workforce Management and Virtual Contact Center systems.
• Process schedule changes and maintain employee skill profiles.
• Monitor real-time adherence to ensure staffing coverage.
• Align forecasted schedules with daily realities to meet performance goals.
• Support continuous improvement through analysis, communication, and collaboration.
• Help drive operational excellence across the UI Branch.

Job description

Employment Development Department in California is seeking a Workforce Operations Lead Analyst or Workforce Operations Analyst to support the Unemployment Insurance Command Center Division. This role focuses on operational excellence, real-time coordination, and data-driven decision making to serve Californians efficiently.

As a key member of the Workforce Operations Group, you will manage staffing resources, forecast workloads, and collaborate across teams to keep service levels high in a