Hybrid Bilingual Data & Workload Forecasting Analyst

Employment Development Department; California (MO); Hybrid; USD 67,000 - 84,000; Full time

Job summary

Employment Development Department is hiring a Research and Workload Forecasting Analyst in California. The role analyzes workload and contact data, forecasts needs, and supports Workforce Management and call-center systems. The position requires Spanish fluency and offers hybrid telework with a standard 8–hour shift.

The analyst will produce reports, identify trends, and help management make data-driven decisions to improve service delivery for millions of workers and families.

Qualifications

• Analytical, organized, and able to manage multiple priorities while handling sensitive information.
• Experience supporting workload forecasting, reports, and management decisions.
• Ability to communicate findings to management and stakeholders.

Responsibilities

• Research workload data, identify trends, and prepare forecasts and recommendations.
• Support Workforce Management, ICC, and AWS Connect systems.
• Develop and maintain reports and assist with system enhancements and telecommunication implementations.
• Conduct ad-hoc analyses and communicate findings to management.

Job description

Employment Development Department is hiring a Research and Workload Forecasting Analyst in California. The role analyzes workload and contact data, forecasts needs, and supports Workforce Management and call-center systems. The position requires Spanish fluency and offers hybrid telework with a standard 8–hour shift.

The analyst will produce reports, identify trends, and help management make data-driven decisions to improve service delivery for millions of workers and families.