Impactful Vocational Rehab Case Coordinator

Illinois Department of Human Services; Elgin (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Illinois Department of Human Services in Elgin, IL is seeking a Vocational Rehabilitation Case Coordinator to support customers in the Bureau of Customer and Community Field Services. The role involves coordinating case records, handling sensitive documentation, and assisting participants with program rules and eligibility in a busy field-office setting.

You will work with counselors to review activities, triage inquiries, and help connect clients with necessary services and vendors.

Responsibilities

• Meets with counselor(s) routinely to review case management activities and problems encountered.
• Assists applicants program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.

Job description

Illinois Department of Human Services in Elgin, IL is seeking a Vocational Rehabilitation Case Coordinator to support customers in the Bureau of Customer and Community Field Services. The role involves coordinating case records, handling sensitive documentation, and assisting participants with program rules and eligibility in a busy field-office setting.

You will work with counselors to review activities, triage inquiries, and help connect clients with necessary services and vendors.