Vocational Rehabilitation Case Coordinator

Illinois Department of Human Services; Elgin (IL); On-site; USD 50,000 - 65,000; Full time

Job summary

Illinois Department of Human Services in Elgin, IL is seeking a Vocational Rehabilitation Case Coordinator to support customers in the Bureau of Customer and Community Field Services. The role involves coordinating case records, handling sensitive documentation, and assisting participants with program rules and eligibility in a busy field-office setting.

You will work with counselors to review activities, triage inquiries, and help connect clients with necessary services and vendors.

Responsibilities

• Meets with counselor(s) routinely to review case management activities and problems encountered.
• Assists applicants program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.

Job description

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13757357 **Job Requisition ID:**58270**\ Opening Date:**09/23/2026**\ Closing Date:**10/06/2026**\ Agency:**Illinois Department of Human Services**\ Salary:**Anticipated Salary: $4,144-$5,429/month ($49,728-$65,148/year)**\ Category:**Full Time**\ Number of Vacancies:**1\ **Work Hours**: Mon-Fri, 8:30am-5pm, 1 hour unpaid lunch.\ **Headquarter Location**: 452 N Mclean Blvd, Elgin, Illinois, 60123 Division of Rehabilitation Services Bureau of Customer and Community Field Services Region 2 **Work County**: Kane\ **Agency Contact**:

• This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position. While not required, a Resume/Curriculum Vitae (CV) is recommended. When applicable, titles that require specific coursework, professional license or certification will include a notation requesting the appropriate document(s) be uploaded in theAdditional Documentssection of your application. Failure to upload requested transcripts, license and/or proof of certification when specified may result in ineligibility. Please note that the Department of Human Services must verify proof of higher education for any degree earned (if applicable) regardless of vacancy title before any offer can be extended. Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered. **Why Work for Illinois?** Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether youre helping to improve schools, protect our natural resources, or support families in need, youre part of something biggersomething that touches the lives of every person who calls Illinois home. No matter what state career youre looking for, we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois. **Position Overview** The Division of Rehabilitation Services (DRS) is the states lead division serving people with disabilities committed to diversity, equity, inclusion, accessibility, and racial justice. The mission of the Division is to assist individuals with disabilities in achieving their goals of employment, education, and independent living. This position coordinates customer case records and documents in a field office pertaining to the service delivery activities to customers in the Bureau of Customer and Community Field Services/Vocational Rehabilitation Program. This position performs keyboarding and other routine clerical tasks and activities essential to securing and maintaining sensitive case files, records and documentation (both electronic and hardcopy), and facilitating the purchase and delivery of services, in accordance with federal, state and agency rules, regulations, policies and procedures, and current operating practices; works with the agencys case management system, monitors customer case status and prepares annotated reports for counselor; and interacts with field office staff and internal and external customers in person, phone and/or email. The Division of Rehabilitation Services is seeking to hire a self-motivated and detail-oriented individual with strong communication skills. **Essential Functions**
• Serves as a Vocational Rehabilitation Case Coordinator.
• Meets with counselor(s) routinely to review case management activities and problems encountered.
• Assists applicants program participants, family members/guardians/care givers, vendors and referring agencies with understanding program rules, policies, eligibility criteria and various other aspects of the vocational rehabilitation program.
• Triages and prioritizes incoming mail, email, phone calls, voicemail, and drop-in customers.
• Meets with Vocational Rehabilitation Program staff within the office and/or office supervisor to plan and/or discuss general casework activities.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above. **Conditions of Employment**
• Requires ability to travel for training. \*All conditions of employment listed are incorporated and related to any of the job duties as listed in the job description. **About the Agency:** The Illinois Department of Human Services serves families in need all across Illin