Impactful Utility Collections & Customer Care Specialist

Spring Hill, City of (TN); Spring Hill (TN); On-site; USD 45,000 - 60,000; Full time

Job summary

The City of Spring Hill seeks a Collections Specialist to manage delinquent water and sewer accounts under the Finance Director. You will communicate with customers, arrange payments, coordinate shut-offs/reconnections, and maintain precise records of all collection activity.

Requirements include a high school diploma and two years of experience in collections or customer service. Proficiency with MS Office is expected; billing software experience is a plus.

Qualifications

• Two years of collections, billing, or customer service experience.
• Knowledge of collections procedures.
• Ability to communicate professionally in challenging situations.
• Proficiency with Microsoft Office; basic billing software helpful.

Responsibilities

• Monitor aging reports and identify delinquent utility accounts for follow-up.
• Review accounts to determine balances and appropriate actions.
• Initiate collection activities per city policies and procedures.
• Contact customers via phone, email, and mail regarding balances and options.
• Negotiate and establish payment arrangements per city policies.
• Work with Billing Supervisor and Customer Service to resolve concerns.
• Coordinate with field staff regarding disconnections/reconnections and actions.
• Process payments and update account records to reflect activity.
• Assist with reconciling daily deposits and account adjustments.
• Document all interactions for audit and reporting purposes.

Skills

Communication

Attention to detail

MS Office

Customer service

Independent work

Privacy regulations

Education

High school diploma or equivalent

Some college coursework in accounting or business

Tools

Utility billing software

Job description

The City of Spring Hill seeks a Collections Specialist to manage delinquent water and sewer accounts under the Finance Director. You will communicate with customers, arrange payments, coordinate shut-offs/reconnections, and maintain precise records of all collection activity.

Requirements include a high school diploma and two years of experience in collections or customer service. Proficiency with MS Office is expected; billing software experience is a plus.