Utility Collections & Revenue Recovery Specialist

City of Spring Hill Tennessee; Spring Hill (TN); On-site; USD 40,000 - 56,000; Full time

Job summary

The City of Spring Hill Tennessee is seeking a Collections Specialist to manage delinquent water and sewer accounts under the Finance Director. You will communicate with customers, establish payment plans, and coordinate with field staff for service actions, while maintaining accurate records and delivering professional service.

Requirements include a high school diploma and two years in collections, billing, or customer service, preferably in a municipal setting.

Qualifications

• High school diploma or equivalent; some college coursework in accounting or business preferred.
• Two years of collections, billing, or customer service experience, preferably in a utility or municipal environment.

Responsibilities

• Monitor aging reports and identify delinquent utility accounts requiring follow-up.
• Contact customers regarding past-due balances and payment options.
• Negotiate and establish payment arrangements per city policies.
• Coordinate with field staff for disconnections and reconnections.
• Process customer payments and update account records.
• Document interactions for auditing and reporting.

Skills

Communication skills

Attention to detail

Time management

Microsoft Office

Education

High school diploma or equivalent

Accounting or business coursework

Tools

Microsoft Office

Utility billing software

Job description

The City of Spring Hill Tennessee is seeking a Collections Specialist to manage delinquent water and sewer accounts under the Finance Director. You will communicate with customers, establish payment plans, and coordinate with field staff for service actions, while maintaining accurate records and delivering professional service.

Requirements include a high school diploma and two years in collections, billing, or customer service, preferably in a municipal setting.