Utility Collections & Accounts Specialist

City of Las Cruces; Las Cruces (NM); On-site; USD 42,000 - 56,000; Full time

Job summary

City of Las Cruces is seeking a Collections Specialist to support utility billing collections, focusing on gas, water, wastewater, solid waste, and general service bills for both active and inactive accounts.

The role requires an Associate degree and 3 years of collections experience, with responsibilities spanning customer outreach, payment plan negotiation, and reporting. The position emphasizes accuracy, confidentiality, and strong communication, in a standard city office setting.

Qualifications

• Associates Degree and a minimum of three years of collections experience.
• Experience in collections and accounts receivable activities.
• Ability to research, analyze data, and resolve past due accounts.

Responsibilities

• Coordinate, support, and provide specialized services for the collection of past due debt; support accounts receivable and customer service teams.
• Initiate and maintain communication with customers via phone, email, and correspondence to address past due accounts.
• Facilitate lien delinquent process in Munis and identify inactive accounts for action.
• Prepare reports showing collections for active and inactive accounts.
• Maintain detailed records and follow up on accounts with defaulted payment plans.
• Draft emails and correspondence and present required documentation.
• Collaborate with management on collection status and project implementations.

Skills

Customer service

Data analysis

Record keeping

Oral and written communication

Independent judgment

Education

Associates Degree

Tools

Munis

MS Office

Job description

City of Las Cruces is seeking a Collections Specialist to support utility billing collections, focusing on gas, water, wastewater, solid waste, and general service bills for both active and inactive accounts.

The role requires an Associate degree and 3 years of collections experience, with responsibilities spanning customer outreach, payment plan negotiation, and reporting. The position emphasizes accuracy, confidentiality, and strong communication, in a standard city office setting.