Delinquent Accounts & Payment Solutions Specialist

City of Las Cruces Government; Las Cruces (NM); On-site; USD 38,000 - 54,000; Full time

Job summary

The City of Las Cruces Government seeks a Collections Specialist to support utility billing collections for gas, water, wastewater, solid waste, and general bills for active and inactive services. Under general supervision, you will coordinate with accounts receivable, customer service, and billing staff to ensure timely payments.

Associates Degree and at least three years of collections experience are required.

Qualifications

• Associates Degree and minimum three years of collections experience.
• Knowledge of accounts receivable processes and customer service best practices.
• Ability to prepare accurate reports and maintain confidential records.

Responsibilities

• Coordinate and support collection activities for past due debt across utility services.
• Contact customers via phone, email, and mail to resolve delinquent accounts and discuss payment options.
• Identify inactive accounts, prioritize collections, and gather contact information for follow-up.

Skills

Customer service

Data analysis

Record keeping

Communication

Education

Associates Degree

Tools

Munis

Job description

The City of Las Cruces Government seeks a Collections Specialist to support utility billing collections for gas, water, wastewater, solid waste, and general bills for active and inactive services. Under general supervision, you will coordinate with accounts receivable, customer service, and billing staff to ensure timely payments.

Associates Degree and at least three years of collections experience are required.