Impactful Utility Assistance Case Worker I (Seasonal)

Jimmy Jazz; Champaign (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Champaign County Regional Planning Commission is seeking a Case Worker I – Utility Assistance (Full-Time/Seasonal) to join our team in Champaign, IL. The role focuses on helping households apply for resources to maintain utilities and meet basic needs, with a strong emphasis on customer service and accurate eligibility determinations.

Responsibilities include assessing benefits eligibility, coordinating referrals, and documenting case information in web-based systems.

Qualifications

• High School diploma or GED with relevant program experience or an Associate’s degree in human services or a related field.
• Ability to pass criminal background check.
• Strong background in customer services and human services.
• Valid driver’s license and ability to travel throughout Champaign County for outreach sites and home visits.
• Knowledge of and respect for diverse cultures and poverty-related issues.
• Ability to learn and use web-based systems.
• Ability to communicate effectively both written and verbally.
• Ability to complete timely and accurate documentation.

Responsibilities

• Determine benefits eligibility to support low-income households for utility assistance.
• Assist households in applying for resources to meet basic needs.
• Provide information or referrals to address other identified service needs.
• Maintain accurate case documentation and data entry.

Skills

Customer service

Communication skills

Time management

Data entry

Computer skills

Education

High School diploma/G.E.D. with 3 years' experience or Associate’s degree in human services

Tools

Web-based systems

Microsoft Office

Job description

Champaign County Regional Planning Commission is seeking a Case Worker I – Utility Assistance (Full-Time/Seasonal) to join our team in Champaign, IL. The role focuses on helping households apply for resources to maintain utilities and meet basic needs, with a strong emphasis on customer service and accurate eligibility determinations.

Responsibilities include assessing benefits eligibility, coordinating referrals, and documenting case information in web-based systems.