Case Worker I - Utility Assistance (Full-Time/Seasonal)

Experience Champaign Urbana; Champaign (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Champaign County Regional Planning Commission is seeking a Case Worker I – Utility Assistance (Full-Time/Seasonal) in Champaign, IL to support households in applying for resources and determining benefits eligibility. Strong customer service and time-management skills are essential.

The role requires a high school diploma or GED with experience (or an associate's degree in human services), a valid driver's license, and willingness to travel within Champaign County for outreach sites and home

Qualifications

• High School diploma/G.E.D. with 3 years’ experience or an Associate’s degree in human services or related field.
• Ability to pass criminal background check.
• Strong background in customer services and human services.
• Multilingual skills preferred
• Valid driver’s license and ability to travel throughout Champaign County to conduct services at outreach sites and home visits.
• Ability to follow program procedures while adjusting work style to meet client needs.
• Demonstrated attendance and dependability.
• Ability to use basic math to determine household income and benefits.
• Learn to use web-based systems.
• Knowledge of trauma-informed care principles.

Responsibilities

• Determine benefits eligibility to support low-income households for utility assistance.
• Support households in applying for resources to meet basic needs.
• Provide information or referrals to address identified service needs.
• Maintain accurate and timely case documentation.

Skills

Customer service

Time management

Multilingual

Communication skills

Trauma-informed care

Data entry

Education

High School diploma/G.E.D.

Associate’s degree in human services

Tools

Web-based systems

Data entry software

CRM systems

Job description

• Location: 2009 ROUND BARN RD, Champaign, IL, 61821, United States


• Base Pay: $17.00 / Hour


• Employee Type: RPC-NON EXEMPT

Description

Champaign County Regional Planning Commission is currently seeking a Case Worker I – Utility Assistance (Full-Time/Seasonal) to join our team! This position is an excellent opportunity for someone who desires to make a difference in our community!

The Case Worker I -Utility Assistance is position requiring exceptional customer service ability and motivation to support households in applying for resources to support their basic needs. The Case Worker I – Utility Assistance will be responsible for determining benefits eligibility to support low-income households in Champaign County to maintain utilities and provide information or referrals to address other identified service needs. Individuals with time management and organization skills and passion to help others are anticipated to excel in the position.

Requirements

• High School diploma/G.E.D. with at least 3 years’ experience applicable to the program or Associate’s degree in human services or related field.


• Ability to pass criminal background check.


• Strong background in customer services and human services.


• Multi-lingual skills preferred


• Valid driver’s license and ability to travel throughout Champaign County as necessary to conduct services at outreach sites and home visits as necessary.


• Ability to follow program procedures while adjusting work style to meet the needs of the client.


• Demonstrated exemplary attendance and dependability required.


• Ability to consistently and accurately use basic math skills to determine household income and benefit eligibility according to funder income limits.


• Ability to learn the use of web-based systems.


• Knowledge and respect for diverse cultures/lifestyles and problems of poverty in the community.


• Knowledge of trauma-informed care principles.


• Ability to communicate effectively both written and orally.


• Ability to complete timely and accurate documentation.


• Proficient in English (spelling, punctuation, grammar).


• Ability to attend worksite regularly to perform job duties and responsibilities.


• Computer skills needed to complete case documentation, data entry and timesheets.


• Ability to work a flexible schedule to accommodate client scheduling needs including periodic early mornings, evenings, and weekends.


• Knowledge of public assistance programs, including eligibility and application process.

Summary

Schedule: 8:00 a.m. – 4:30 p.m., M-F (Flexibility is necessary to support the goals of the program.

Worksite: 2009 Round Barn Road Suite A, Champaign 61822

Status: Full-Time (Seasonal)

37.5 Hours per Week

The position is seasonal beginning in September and ending in May.

Starting Wage: $17.00

Competitive benefits, health insurance, dental insurance, retirement, high-quality programming, and great work environment!

Job Descriptions at: https://ccrpc.org/about_rpc/human_resources/job_descriptions.php

Employee Benefits at: https://ccrpc.org/about_rpc/human_resources/benefits/index.php

Additional Information

• Job Post Date: Sep 16, 2026


• Job Post End Date: Until Filled