Case Worker I - Utility Assistance

Experience Champaign Urbana; Champaign (IL); On-site; USD 22,482 - 23,419; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement

Competitive benefits

Great work environment

Job summary

Experience Champaign Urbana is seeking a Case Worker I – Utility Assistance to support low-income households in Champaign County. This role is focused on determining benefits eligibility to maintain utility services while providing necessary information and referrals. The ideal candidate will possess strong customer service skills and a background in human services.

The position offers a competitive wage of $16.32 - $17.00 per hour and includes benefits such as health insurance and retirement plans. Flexibility in scheduling is required to meet client needs and support program goals.

Qualifications

• 3 years’ experience in applicable programs.
• Valid driver’s license and traveling ability.
• Knowledge of public assistance programs.

Responsibilities

• Determine benefits eligibility for low-income households.
• Provide information or referrals for service needs.
• Maintain accurate documentation and data entry.

Skills

Customer service skills

Multi-lingual skills

Basic math skills

Computer skills

Communication skills

Education

High school diploma/G.E.D. or Associate’s degree in human services

Job description

Job Details

• Location: 2009 ROUND BARN RD, Champaign, IL, 61821, United States
• Base Pay: $16.32 - $17.00 / Hour

Case Worker I – Utility Assistance

Champaign County Regional Planning Commission is currently seeking a Case Worker I – Utility Assistance to join our team! This position is an excellent opportunity for someone who desires to make a difference in our community!

The Case Worker I -Utility Assistance is a position requiring exceptional customer service ability and motivation to support households in applying for resources to support their basic needs. The Case Worker I – Utility Assistance will be responsible for determining benefits eligibility to support low-income households in Champaign County to maintain utilities and provide information or referrals to address other identified service needs. Individuals with time management and organization skills and passion to help others are anticipated to excel in the position.

Requirements

• High school diploma/G.E.D. with at least 3 years’ experience applicable to the program or Associate’s degree in human services or related field.
• Ability to pass criminal background check.
• Strong background in customer services and human services.
• Multi-lingual skills preferred.
• Valid driver’s license and ability to travel throughout Champaign County as necessary to conduct services at outreach sites and home visits as necessary.
• Ability to follow program procedures while adjusting work style to meet the needs of the client.
• Demonstrated exemplary attendance and dependability required.
• Ability to consistently and accurately use basic math skills to determine household income and benefit eligibility according to funder income limits.
• Ability to learn the use of web-based systems.
• Knowledge and respect for diverse cultures/lifestyles and problems of poverty in the community.
• Knowledge of trauma-informed care principles.
• Ability to communicate effectively both written and orally.
• Ability to complete timely and accurate documentation.
• Proficient in English (spelling, punctuation, grammar).
• Ability to attend worksite regularly to perform job duties and responsibilities.
• Computer skills needed to complete case documentation, data entry and timesheets.
• Ability to work a flexible schedule to accommodate client scheduling needs including periodic early mornings, evenings, and weekends.
• Knowledge of public assistance programs, including eligibility and application process.

Summary

• Schedule: 8:00 a.m. – 4:30 p.m., M-F (Flexibility is necessary to support the goals of the program).
• Worksite: 2009 Round Barn Road Suite A, Champaign 61822
• Status: Full-Time/37.5 Hours per Week
• Starting Wage: $16.32 - $17.00
• Competitive benefits, health insurance, dental insurance, retirement, high-quality programming, and great work environment!