Impactful Transportation Scheduler & Coordinator

Northeast Arc; Danvers (MA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage (

Paid time off including vacation, sick

Flexible Spending Accounts (health and

Group Life Insurance

403(b) retirement plan with limited

Employee Assistance Program

Ongoing professional development

Mileage reimbursement

Employee discounts

Job summary

Northeast Arc is seeking a Transportation Dispatcher to support daily operations in the Transportation Department within Community Employment Services. You will coordinate schedules, driver assignments, route management, and compliance tracking to ensure safe, efficient transportation for individuals served.

This role emphasizes strong organizational skills, attention to detail, and effective communication with staff, families, and individuals served.

Qualifications

• Strong verbal and written communication skills.
• High-level attention to detail and accuracy.
• Ability to maintain composure and exercise sound judgment in scheduling conflicts or emergencies.
• Working knowledge of smartphones, PCs, and Microsoft Office programs.

Responsibilities

• Assists the Transportation Director with training Drivers/Monitors and CES staff.
• Ensures Drivers/Monitors maintain valid licenses and required DDS certifications, documentation, and compliance requirements.
• Maintains and adjusts daily Driver/Monitor schedules, route assignments, and attendance records to support service continuity.
• Reports Driver/Monitor concerns, consumer incidents, vehicle accidents, and workers compensation events to the Transportation Manager with required documentation.
• Maintains effective communication with Drivers/Monitors, individuals served, families, and support staff.
• Ensures compliance with Northeast Arc policies and applicable transportation laws and safety requirements, including vehicle safety, seatbelt use, speed limits, consumer interactions, and safe driving practices
• Provides Driver/Monitor coverage as needed, including during staffing shortages or vacancies.

Skills

Communication skills

Microsoft Office

Detail oriented

Organizational skills

Education

High school diploma or GED

Tools

Vehicle maintenance knowledge

Job description

Northeast Arc is seeking a Transportation Dispatcher to support daily operations in the Transportation Department within Community Employment Services. You will coordinate schedules, driver assignments, route management, and compliance tracking to ensure safe, efficient transportation for individuals served.

This role emphasizes strong organizational skills, attention to detail, and effective communication with staff, families, and individuals served.