Impactful Training Programs Coordinator

Segment (Twilio); Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Sedgwick is seeking a Training Program Coordinator to assist with preparing and organizing standard, specialized, and technical training across designated areas. You will respond to training requests and support the delivery of training across our teams.

The role emphasizes collaboration, customer orientation, and empathetic service as you coordinate schedules, create guides, and track progress to ensure training effectiveness.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Education & Licensing: Associates Degree preferred.
• Experience: Two (2) years of related training experience.
• Skills & Knowledge: Ability to teach others how to do the job, organized, personable/works well with others.
• Must be able to put together training guides and documents.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.

Responsibilities

• Works with other departments to create training for client recall events to administer mostly to our call center and warehouse teams.
• Facilitates new hire orientation.
• Schedules online training sessions.
• Conducts basic systems training.
• Communicates training progress to appropriate parties.
• Identifies and resolves problems and issues within training projects.
• Aides in the maintenance of training web sites, materials, and supplies.
• Tracks post-designation training compliance.

Skills

Excellent communication

Organizational skills

Teach others

Collaborative

Education

High school diploma or GED

Associates Degree preferred

Tools

Microsoft Office

Job description

Sedgwick is seeking a Training Program Coordinator to assist with preparing and organizing standard, specialized, and technical training across designated areas. You will respond to training requests and support the delivery of training across our teams.

The role emphasizes collaboration, customer orientation, and empathetic service as you coordinate schedules, create guides, and track progress to ensure training effectiveness.