Training Program Coordinator

Sedgwick; Indianapolis (IN); On-site; USD 42,000 - 65,000; Full time

Job summary

Sedgwick is seeking a Training Program Coordinator to assist with preparing and organizing standard, specialized, and technical training across designated areas. You will respond to training requests and support the delivery of training across our teams.

The role emphasizes collaboration, customer orientation, and empathetic service as you coordinate schedules, create guides, and track progress to ensure training effectiveness.

Qualifications

• Education & Licensing: High school diploma or GED required.
• Education & Licensing: Associates Degree preferred.
• Experience: Two (2) years of related training experience.
• Skills & Knowledge: Ability to teach others how to do the job, organized, personable/works well with others.
• Must be able to put together training guides and documents.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.

Responsibilities

• Works with other departments to create training for client recall events to administer mostly to our call center and warehouse teams.
• Facilitates new hire orientation.
• Schedules online training sessions.
• Conducts basic systems training.
• Communicates training progress to appropriate parties.
• Identifies and resolves problems and issues within training projects.
• Aides in the maintenance of training web sites, materials, and supplies.
• Tracks post-designation training compliance.

Skills

Excellent communication

Organizational skills

Teach others

Collaborative

Education

High school diploma or GED

Associates Degree preferred

Tools

Microsoft Office

Job description

Training Program Coordinator

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance

PRIMARY PURPOSE OF THE ROLE:

To assist with the preparation and organization of standard, specialized, and technical training in designated areas; and to respond to requests for training and technical assistance.

ARE YOU AN IDEAL CANDIDATE?

We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work, are customer-oriented and are naturally empathetic.

ESSENTIAL RESPONSIBILITIES MAY INCLUDE

• Works with other departments to create training for client recall events to administer mostly to our call center and warehouse teams.
• Facilitates new hire orientation.
• Schedules online training sessions.
• Conducts basic systems training.
• Communicates training progress to appropriate parties.
• Identifies and resolves problems and issues within training projects.
• Aides in the maintenance of training web sites, materials, and supplies.
• Tracks post-designation training compliance.

ADDITIONAL FUNCTIONS and RESPONSIBILITIES

• Performs other duties as assigned.
• Supports the organization's quality program(s).

QUALIFICATIONS

• Education & Licensing: High school diploma or GED required.
• Education & Licensing: Associates Degree preferred.
• Experience: Two (2) years of related training experience.
• Skills & Knowledge: Ability to teach others how to do the job, organized, personable/works well with others.
• Must be able to put together training guides and documents.
• Quick learner and isn’t afraid to ask questions.
• Excellent oral and written communication skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Organizational skills.
• Interpersonal skills.
• Ability to work in a team environment and independently.
• Ability to meet or exceed Performance Competencies.

TAKING CARE OF YOU

• Career development and promotional growth opportunities
• A diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and more

WORK ENVIRONMENT

When applicable and appropriate, consideration will be given to reasonable accommodations.

Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.

Physical: Computer keyboarding, travel as required.

Auditory/Visual: Hearing, vision and talking.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

Sedgwick is an Equal Opportunity Employer and a Drug‑Free Workplace.

Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.