Impactful Shift Lead — Youth Residential Programs

Thompson-Child-; Memphis (TN); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401K Match

PTO and Holidays

Education Reimbursement

EAP services

Mileage Reimbursement

iPhone and Laptop provided

Growth opportunities

Job summary

Thompson is seeking a Shift Lead for our Youth Residential Programs in Tennessee. You will provide operational oversight, coaching, and coordination across transitional housing sites, with day and night shifts.

You’ll coach Youth Care Specialists, help onboard staff, ensure documentation accuracy, and support audits while aligning staffing with program goals. Excellent growth opportunities and a strong benefits package await.

Qualifications

• Two years of experience in residential youth operation or related child and family services.
• Familiarity with trauma-informed care and crisis intervention.
• Ability to work flexible 8-hour shifts including days, nights and weekends.

Responsibilities

• Provide operational oversight, coaching, and coordination across multiple transitional housing sites.
• Support regular check-ins with Youth Care Specialists and onboarding of new staff.
• Serve as point of contact when supervisors are off-site and monitor staffing and shift coverage.
• Ensure accurate documentation of youth interactions, shift notes, and incident reports.
• Assist in audits and ensure documentation meets standards; ensure trauma-informed care adherence.
• Collaborate with supervisors and coordinators on staffing and service delivery.
• Participate in team meetings, hiring panels and planning sessions.

Skills

Leadership

Coaching

Microsoft Office

Staff Development

Education

High School Diploma/G.E.D

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Thompson is seeking a Shift Lead for our Youth Residential Programs in Tennessee. You will provide operational oversight, coaching, and coordination across transitional housing sites, with day and night shifts.

You’ll coach Youth Care Specialists, help onboard staff, ensure documentation accuracy, and support audits while aligning staffing with program goals. Excellent growth opportunities and a strong benefits package await.