Shift Lead, Youth Residential Programs

Thompson-Child-; Memphis (TN); Hybrid; USD 30,000 - 32,000; Full time

Benefits offered by this job

Health insurance

401K Match

PTO and Holidays

Education Reimbursement

EAP services

Mileage Reimbursement

iPhone and Laptop provided

Growth opportunities

Job summary

Thompson is seeking a Shift Lead for our Youth Residential Programs in Tennessee. You will provide operational oversight, coaching, and coordination across transitional housing sites, with day and night shifts.

You’ll coach Youth Care Specialists, help onboard staff, ensure documentation accuracy, and support audits while aligning staffing with program goals. Excellent growth opportunities and a strong benefits package await.

Qualifications

• Two years of experience in residential youth operation or related child and family services.
• Familiarity with trauma-informed care and crisis intervention.
• Ability to work flexible 8-hour shifts including days, nights and weekends.

Responsibilities

• Provide operational oversight, coaching, and coordination across multiple transitional housing sites.
• Support regular check-ins with Youth Care Specialists and onboarding of new staff.
• Serve as point of contact when supervisors are off-site and monitor staffing and shift coverage.
• Ensure accurate documentation of youth interactions, shift notes, and incident reports.
• Assist in audits and ensure documentation meets standards; ensure trauma-informed care adherence.
• Collaborate with supervisors and coordinators on staffing and service delivery.
• Participate in team meetings, hiring panels and planning sessions.

Skills

Leadership

Coaching

Microsoft Office

Staff Development

Education

High School Diploma/G.E.D

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Job description

Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida Tennessee and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

What will you do as a Shift Lead for our Youth Residential Programs?

As a Shift Lead, your role is to serve as critical support to Program Supervisors by providing operational oversight, coaching, and coordination across transitional housing sites in Tennessee. You will be required to work both day and night shifts.

• Support regular check-ins with Youth Care Specialists (YCS) to provide coaching, feedback, and support.
• Assist with onboarding new staff, including training coordination, badge setup, and documentation.
• Serve as a point of contact for YCS staff when Program Supervisors are off-site.
• Monitor daily operations across assigned sites, ensuring adequate staffing and shift coverage.
• Ensure accurate documentation of youth interactions, shift notes, and incident reports.
• Assist in preparing audits and ensuring documentation meets DCS and internal standards.
• Monitor adherence to trauma-informed care principles and contract goals.
• Collaborate with Program Supervisors and DCS Program Coordinators to align staffing and service delivery.
• Participate in team meetings, hiring panels, and tactical planning sessions.
• Relay feedback and concerns from YCS staff to leadership for resolution and improvement.
• All other duties as assigned by supervisor

As a Shift Lead, you will work the below schedule:

Monday-Friday

2:00pm-10:00pm

Some Weekends and On-Call responsibilities

What does this position offer?

• Starting Pay Range: $22 - $23.00/hourly based on experience
• Fantastic Full-time benefits…..
• 3 weeks paid time off (PTO) the first year plus 10 paid Holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement if applicable
• iPhone and Laptop provided
• Multiple opportunities for growth

Requirements

Minimum Qualifications/Requirements:

• Must have a valid Driver’s License
• Meet any credentialing, licensing and privileging standards as it pertains to the program(s) they lead.
• High School Diploma/G.E.D required. Bachelor’s Degree preferred.
• A minimum of two (2) years’ experience working in a residential youth operation or related experience working in the field of child and family services.
• Familiarity with trauma-informed care, child development, and crisis intervention.
• Demonstrated leadership or supervisory experience, preferred
• Proficient in Microsoft Office Suite application software.
• Ability to work flexible 8-hour shifts which may include days, nights and weekends

You’re the right fit for the Shift Lead position if…

• You have a passion for working with and developing youth!
• You enjoy knowing you’re making an IMPACT on the lives of others!
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Thompson is an Equal Opportunity Employer.

Thompson participates in E-Verify