Impactful Salesforce Admin — Hybrid Chicago Nonprofit

Careers In Nonprofits; Chicago (IL); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Careers In Nonprofits is seeking a Salesforce Administrator to support a mission-driven nonprofit in Chicago. The role focuses on day-to-day Salesforce administration, user support, and implementing practical solutions to advance the organization’s Salesforce roadmap.

The ideal candidate has 2-3 years of Salesforce Administration experience, hands-on configuration, and a collaborative mindset to work across programs, IT, and development in a hybrid, downtown Chicago setting.

Qualifications

• 2-3 years of Salesforce Administration experience.
• Strong experience with Salesforce configuration, workflows, automation, and Flows.
• Experience with Salesforce NPSP and/or custom Salesforce applications; experience with both is a plus.

Responsibilities

• Manage day-to-day Salesforce administration, configuration, troubleshooting, and user support.
• Respond to staff questions and provide training and guidance on Salesforce functionality.
• Create and maintain reports, dashboards, workflows, automations, and Salesforce Flows.
• Help develop and implement enhancements as part of the organization’s Salesforce roadmap.
• Support integrations with Pardot/Account Engagement, Conga/Composer or similar document-generation tools, and Okta/IAM provisioning workflows.
• Work with custom Salesforce applications and support both program/service operations and Development/Marketing & Communications users.
• Identify opportunities to improve processes, automation, data management, and overall system functionality.
• Collaborate with IT and internal stakeholders to understand organizational needs and translate them into technical solutions.
• Provide responsive, customer-service-oriented support to staff and, when needed, external/client-facing users.

Skills

Salesforce Administration

End-user Training

Analytical Thinking

Customer Service

Tools

Flows

Salesforce NPSP

Pardot/Account Engagement

Conga/Composer

Okta/IAM provisioning

Job description

Careers In Nonprofits is seeking a Salesforce Administrator to support a mission-driven nonprofit in Chicago. The role focuses on day-to-day Salesforce administration, user support, and implementing practical solutions to advance the organization’s Salesforce roadmap.

The ideal candidate has 2-3 years of Salesforce Administration experience, hands-on configuration, and a collaborative mindset to work across programs, IT, and development in a hybrid, downtown Chicago setting.