Impactful ReStore Manager — Lead Growth & Community Impact

Habitat Charlotte Region; Statesville (NC); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, vision insurance

Flexible spending accounts (FSA)

Paid time off (PTO)

Job summary

Habitat Charlotte Region is seeking a ReStore Manager to lead daily store operations in Statesville, NC. You will drive financial performance, manage the team, and nurture customer and donor relations to advance affordable housing goals.

The role requires overseeing P&L, inventory control, and safety compliance while mentoring staff, coordinating volunteers, and delivering excellent service to customers and community partners.

Qualifications

• Experience with MS Office programs.
• Basic math and POS experience.
• Strong verbal and written communication skills.
• Budget and expense tracking experience.
• Management and Customer Service experience (5+ years of management required).
• Strong leadership skills.
• Basic HR skills.
• Ability to multi-task.
• Show initiative.
• Ability to support Habitats Mission, Vision and Core Values.

Responsibilities

• Achieve financial objectives by monitoring daily sales in comparison to budget, controlling inventory, reviewing store P&L/GL monthly, managing expenses, analyzing variances, and initiating corrective actions when discrepancies arise.
• Develop and research plans for continued store growth.
• Ensure store compliance with operational and safety policies and procedures.
• Daily management of ReStore Staff, including basic HR functions such as interviewing, hiring, counselling, training, development, and termination.
• Maintain legal and safety requirements of the store.
• Consistently provide an exceptional level of both internal and external customer service.
• Demonstrate a positive and respectful attitude when interacting with employees, customers, donors, volunteers, HIPs (Homeowners in Progress) and Community Service Workers.
• Ensure an exceptional meaningful volunteer, customer, donor, HIP and Community Service Worker experience.
• Be an effective team member when working with staff and volunteers, ensuring the engagement and motivation of others.
• Maintain a safe and clean environment for employees, volunteers and customers.
• Represent Habitat in a positive, professional manner.
• Interact and collaborate with other departments (IT, HR, Volunteer Services, Accounting, etc)
• Ability to read, count, and accurately complete reports and all end-of-day documentation.
• Regular and reliable job attendance
• Adhere to schedule
• Maintain a presentable appearance, including ReStore appropriate attire
• Ability to adhere to Habitats Code of Conduct policies and other policies
• Valid drivers license and the ability to be insured by Habitats insurance provider
• Have a personal and reliable vehicle that you can use for business purposes, on occasion
• Habitat Charlotte Region-related tasks as requested by supervisor

Skills

MS Office

Basic math

POS systems

Verbal & written communication

Budget & expense tracking

Management experience

Leadership

HR basics

Multi-tasking

Initiative

Mission alignment

Job description

Habitat Charlotte Region is seeking a ReStore Manager to lead daily store operations in Statesville, NC. You will drive financial performance, manage the team, and nurture customer and donor relations to advance affordable housing goals.

The role requires overseeing P&L, inventory control, and safety compliance while mentoring staff, coordinating volunteers, and delivering excellent service to customers and community partners.