Impactful QA Specialist for Child & Family Services

Firefly Children & Family Alliance; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k

Dental Insurance

Life Insurance

Medical Insurance

Vision

Job summary

Firefly Children & Family Alliance is seeking a Quality Assurance Specialist to join our CCDF team. The QA Specialist will perform critical functions to ensure client service is documented and billed accurately.

You will monitor quality, audit program records, and provide feedback and training to staff, with some evening or Saturday flexibility. The role emphasizes accuracy, organization, and the ability to work with diverse populations.

Qualifications

• Experience working with diverse populations.
• Proficient with Access, Excel, Internet and email tools.
• Strong organizational and detail-oriented skills.

Responsibilities

• Perform accurate quality audits of program records.
• Provide timely feedback and reports to program Directors on documentation errors and corrections.
• Assist in development of Corrective Action Plans regarding deficiencies identified in record reviews.
• Participate in Performance and Quality Improvement functions.
• Provide needed training and feedback to staff.

Skills

Diversity experience

Education

High School Diploma or GED

Tools

Access

Excel

Job description

Firefly Children & Family Alliance is seeking a Quality Assurance Specialist to join our CCDF team. The QA Specialist will perform critical functions to ensure client service is documented and billed accurately.

You will monitor quality, audit program records, and provide feedback and training to staff, with some evening or Saturday flexibility. The role emphasizes accuracy, organization, and the ability to work with diverse populations.