Quality Assurance Specialist - CCDF

Firefly Children & Family Alliance; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401k

Dental Insurance

Life Insurance

Medical Insurance

Vision

Job summary

Firefly Children & Family Alliance is seeking a Quality Assurance Specialist to join our CCDF team. The QA Specialist will perform critical functions to ensure client service is documented and billed accurately.

You will monitor quality, audit program records, and provide feedback and training to staff, with some evening or Saturday flexibility. The role emphasizes accuracy, organization, and the ability to work with diverse populations.

Qualifications

• Experience working with diverse populations.
• Proficient with Access, Excel, Internet and email tools.
• Strong organizational and detail-oriented skills.

Responsibilities

• Perform accurate quality audits of program records.
• Provide timely feedback and reports to program Directors on documentation errors and corrections.
• Assist in development of Corrective Action Plans regarding deficiencies identified in record reviews.
• Participate in Performance and Quality Improvement functions.
• Provide needed training and feedback to staff.

Skills

Diversity experience

Education

High School Diploma or GED

Tools

Access

Excel

Job description

• 401k
• Dental Insurance
• Life Insurance
• Medical Insurance
• Vision

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is seeking a Quality Assurance Specialis t to join our CCDF team. The Quality Assurance Specialist is responsible for performing critical functions for the agency to ensure that all client service is accurately documented and billed.

You Will:

Quality Assurance Monitoring (100%)

• Complete accurate quality audits of program records.
• Provide timely feedback and reports to program Directors regarding critical documentation errors and needed corrections.
• Assist in the development of Corrective Action Plans related to deficiencies identified in the record review process.
• Participate in the Performance and Quality Improvement functions of the agency, as indicated and requested.
• Provide required or needed training and feedback to staff regarding services.
• Other duties as assigned

You Have:

• High School Diploma or GED required
• Knowledge and ability to use Access, Excel, internet and e-mail programs
• Experience in working with a diverse population
• Flexibility and ability to work on multiple tasks at one time
• Organized, detail oriented and dependable
• Must have a valid driver’s license and insurance
• Ability to work a flexible schedule. Some evenings and/or Saturdays may be required
• Pleasant, polite and positive attitude
• Ability to maintain composure and positive attitude under stressful circumstances
• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• PTO and Paid Holidays
• Short-Term and Long-Term Disability
• Life Insurance

Firefly Children & Family Alliance does not discriminate on the basis of race, color, national origin, religion, sex, sexual orientation, gender identity, and disability.