Impactful Public Benefits Specialist I–II

The State of New Hampshire; Manchester (NH); On-site; USD 31,000 - 41,000; Full time

Job summary

The State of New Hampshire, Department of Health and Human Services, Bureau of Family Assistance, Concord District Office, seeks a Human Services Specialist I-II for the Long Term Care unit. This full‑time role determines and certifies eligibility for public assistance programs and conducts comprehensive needs assessments to help clients achieve economic stability.

Positions cover HSS I and II responsibilities, including interviews, case reviews, and collaboration with internal and external

Qualifications

• Associate's degree with 2 years' experience or 4 years education/experience after HS.
• Valid driver's license or transportation access.
• Travel up to 50 miles for assignments and training.
• Overtime availability when required.
• Preferred: strong communication skills and computer literacy.

Responsibilities

• Assess and certify eligibility for state and federal public cash, medical and non‑cash assistance programs.
• Conduct interactive in‑person or phone interviews with applicants and/or representatives.
• Audit and analyze client records to ensure accurate and timely decisions.
• Mentor staff and support supervisory activities within the unit.
• Maintain compliance with program policies and procedures to meet performance benchmarks.

Skills

Verbal communication

Written communication

Client engagement

Computer skills

Education

Associate's degree and 2 years of experience or 4 years education/experience after high school

Job description

The State of New Hampshire, Department of Health and Human Services, Bureau of Family Assistance, Concord District Office, seeks a Human Services Specialist I-II for the Long Term Care unit. This full‑time role determines and certifies eligibility for public assistance programs and conducts comprehensive needs assessments to help clients achieve economic stability.

Positions cover HSS I and II responsibilities, including interviews, case reviews, and collaboration with internal and external