HUMAN SERVICES SPECIALIST I-II-LTC

The State of New Hampshire; New Hampshire; On-site; USD 31,000 - 47,000; Full time

Job summary

State of New Hampshire's Department of Health and Human Services, Bureau of Family Assistance, invites applications for Human Services Specialist I-II in the Concord District Office. The roles involve determining eligibility for public assistance, conducting needs assessments, and linking clients with services to promote self-sufficiency.

Realistic Job Preview is required before hiring. HSS I and HSS II positions require various minimum qualifications, travel up to 50 miles for assignments, and

Qualifications

• Education/Experience: Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after high school.
• License/Certification: Valid driver’s license or access to transportation.
• Education/Experience: Bachelor's degree and 1.5 years of experience OR equivalent combination of 5.5 years of education and experience after high school.

Responsibilities

• Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs.
• Provides professional, whole-person needs assessments and connects citizens with resources to assist them in achieving economic stability and self-sufficiency.
• Audits and analyzes client records to ensure accurate and timely decisions.
• Assumes additional functions in support of operations such as responding to inquiries, writing specialized reports, mentoring and training staff.

Skills

Communication skills

Customer service

Keyboarding

Microsoft Word

Internet

Email systems

Education

Associate's degree

Bachelor's degree

Tools

Microsoft Word

Internet

Keyboarding

Email systems

Job description

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

State of New Hampshire Job Posting

Department of Health and Human Sevices

Bureau of Family Assistance

Concord District Office

HUMAN SEVICES SPECIALIST I-II

Long Term Care Unit

Position #16116

$22.50/hour - $34.14/hour

• See total compensation information at the bottom of announcement.

The State of New Hampshire, Department of Health and Human Services, Bureau of Family Assistance has a full-time vacancy for Human Services Specialist I-II.

Summary:

Previewing the Realistic Job Preview (RJP) is required in order to proceed with the hiring process. Please click on the link to view the RJP. https://www.dhhs.nh.gov/news-events/multimedia#real-job

HSS I

Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

Previewing the Realistic Job Preview (RJP) is required in order to proceed with the hiring process. Please click on the link to view the RJP. https://www.dhhs.nh.gov/news-events/multimedia#real-job

After viewing, please complete the required Disclosure Statement to submit with your application.

HSS II

Provides direct service to individuals and families to determine and certify eligibility for state and federal public assistance programs, with efficiency and minimal supervisory oversight. Provides professional, whole-person needs assessments and connects citizens with other internal and external resources and services to assist them in reaching economic stability and self-sufficiency. Audits and analyzes client records to ensure accurate and timely decisions. Assumes additional functions in support of operations such as responding to inquiries, writing specialized reports, mentoring and training staff, participating in projects, and assisting with supervisory activities. This position is assigned to a District Office within the Bureau of Family Assistance and/or other work location as business requires.

Previewing the Realistic Job Preview (RJP) is required in order to proceed with the hiring process. Please click on the link to view the RJP. https://www.dhhs.nh.gov/news-events/multimedia#real-job

After viewing, please complete the required Disclosure Statement to submit with your application.

YOUR EXPERIENCE COUNTS:

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

HSS I

MINIMUM QUALIFICATIONS:

Education/Experience: Associate's degree and 2 years of experience OR equivalent combination of 4 years of education and experience after completion of high school. Education and experience must be in customer service, social services, finance activities, case management or a related field.

License/Certification: Valid driver’s license or access to transportation

Other Requirements:

• Must be able to travel to District Offices and/or other work locations up to 50 miles away from assigned work location for temporary assignment or reassignment and/or to attend mandatory job training
• Must be able to work overtime when needed

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS:

Possesses strong verbal and written communication skills; the ability to work effectively with a wide range of clients and community stakeholders; and proficiency in computer skills, including keyboarding, Microsoft Word or similar word processing software, Internet, and e-mail systems.

AFTER-HIRE REQUIREMENTS:

Must successfully complete the Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment.

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: 21109004BGA02 (Level 4 to Level 5)

1. Successful completion of the Human Services Specialist New Hire Training and all supplemental curricula.
2. Minimum average combined score of 85% in the following:
3. A New HEIGHTS complex case processing assessment
4. A case review accuracy assessment
5. Must have received a satisfactory performance evaluation as an HSS I, be in good standing, and have received a performance-based recommendation from the immediate Supervisor or Regional Manager after the completion of 12 months of employment as an HSS I.

HSS II

MINIMUM QUALIFICATIONS:

Education/Experience: Bachelor's degree and 1.5 years of experience OR equivalent combination of 5.5 years of education and experience after completion of high school. Education and experience must be in customer service, social services, finance activities, case management or a related field.

License/Certification: Valid driver’s license or access to transportation

Other Requirements:

• Must be able to travel to District Offices and/or other work locations up to 50 miles away from assigned work location for temporary assignment or reassignment and/or to attend mandatory job training
• Must be able to work overtime when needed

Trainee Option: Not applicable

PREFERRED QUALIFICATIONS:

Possesses strong verbal and written communication skills; the ability to work effectively with a wide range of clients and community stakeholders; and proficiency in computer skills, including keyboarding, Microsoft Word or similar word processing software, Internet, and e‑mail systems.

AFTER-HIRE REQUIREMENTS:

• For hires not coming into this position directly from an HSS I position: Successful completion of the Human Services Specialist New Hire Training and all supplemental curricula within the first 12 months of employment.
• Minimum average combined score of 85% in the following within the first 12 months of employment:
• A New HEIGHTS complex case processing assessment
• A case review accuracy assessment

Must satisfactorily complete or be enrolled in a leadership training program offered by an approved entity within the first 12 months of employment

CAREER ADVANCEMENT OPPORTUNITIES:

In-Band Advancement Available: Yes No

Criteria: None

Broad Group Level Advancement Available: Yes No

Criteria: None

DISCLAIMERS:

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

The work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications