Waterloo Program Manager

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC.; Waterloo (IA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Outstanding benefits

Generous PTO and paid holidays

Supportive team environment

Job summary

GOODWILL INDUSTRIES OF NORTHEAST IOWA, INC. is hiring a Program Manager for their Waterloo location. This role involves leading a team to support individuals in building skills for work and daily life, especially those with disabilities. You'll also be responsible for training staff, overseeing program effectiveness, and ensuring success in participants' lives.

Candidates should hold a Bachelor’s degree in Human Services and have at least 3 years of relevant experience. The position offers outstanding benefits and an opportunity to make a real impact in the community.

Qualifications

• At least 3 years of related experience, preferably with leadership experience.
• Reliability in using computers for daily work.
• Possess reliable transportation, valid driver’s license, and insurance.

Responsibilities

• Lead and support a team of Employment Specialists and Direct Support Staff.
• Oversee programs aiding skill development for individuals with disabilities.
• Hire, train, and develop team members.

Skills

Strong communication and people skills

Confidence in making decisions

Ability to handle private information with care

Positive attitude that motivates others

Education

Bachelor’s degree in Human Services

Job description

Waterloo Program Manager

Goodwill Industries of Northeast Iowa, Inc. Waterloo, Iowa, United States

About this position

Join us to make a difference—build a rewarding career that changes lives.

At Goodwill Industries of Northeast Iowa, Inc., we believe every person has value and potential. Our work is not just a paycheck—it’s about helping people learn skills, find purpose, and build better futures. If you enjoy leading others and want your work to truly matter, this could be the role for you.

Position Title: Program Manager – Mission Services

Location: Goodwill Industries of Northeast Iowa, Inc.

Your Role in Our Mission

As a Program Manager, you will lead a team that helps people build skills for work and everyday life. You’ll guide staff, support programs, and help individuals—including people with disabilities—move toward independence and success. This is more than a leadership role—it’s a chance to inspire others, solve problems, and create opportunities that change lives.

What You’ll Do

• Lead and support a team of Employment Specialists, Lead Direct Support Trainers, and Direct Support Staff
• Coach and encourage team members so they can grow and succeed
• Oversee programs that help people learn job skills and life skills
• Review program progress and find better ways to serve people
• Hire, train, and develop team members
• Work with other departments to create more opportunities for participants
• Step in as a leader when needed, including occasional evenings or weekends

What Makes This Role Rewarding

• You can bring new ideas and help shape programs
• Your work directly helps people build better futures
• Each day is different and full of purpose
• You’ll be part of a team that supports each other and the mission

What You Need

• Bachelor’s degree in Human Services (or similar experience)
• At least 3 years of related experience (leadership experience preferred)
• Strong communication and people skills
• Confidence in making decisions and solving problems
• A positive attitude that motivates others
• Ability to handle private information with care
• Reliable transportation, valid driver’s license, and insurance
• Comfort using computers for daily work

Why You’ll Love Working Here

• Be part of a team that makes a real difference every day
• Outstanding benefits, generous PTO and paid holidays
• Grow your leadership skills in a supportive environment
• Help others gain confidence, independence, and success

Ready to Make an Impact?

If you’re ready to lead, support others, and help people reach their goals, apply today and be part of something bigger.