Impactful Program Director - Housing & Support Services

Volunteers-of-America; Camden (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

Volunteers of America Delaware Valley is seeking a Program Director 1 to oversee one of our housing and supportive service programs. This leadership role ensures program integrity, operational efficiency, staff performance, and compliance with agency and funder expectations.

You will provide strategic oversight, coach your team, and manage delivery of high-quality services that support stability and well-being of vulnerable individuals and families, including crisis management and external

Qualifications

• Bachelor’s degree in a human services field.
• 5-7 years of relevant management experience in housing, social services, or community-based programs.
• Strong leadership, judgment, and team-building skills.
• Strong organizational and planning abilities.
• Flexibility to manage both routine operations and unexpected challenges.

Responsibilities

• Lead day-to-day program operations and provide direct supervision to all program staff.
• Ensure compliance with agency policies, licensing standards, and contractual obligations.
• Develop and implement policies, procedures, and quality improvement strategies.
• Prepare and manage budgets, monitor expenditures, and optimize fiscal health.
• Oversee training, staff development, performance evaluations, and team support.
• Conduct regular staff and client meetings to maintain communication and cohesion.
• Monitor program quality through ongoing evaluation and reporting.
• Build positive relationships with funders, partners, and community organizations.
• Participate in external coalitions, committees, and collaborative planning groups.
• Support agency-wide outcome tracking, data collection, and research initiatives.
• Perform regular off-hour program visits and manage crisis or operational issues as needed.

Skills

Leadership

Budget management

Staff supervision

Policy development

Quality improvement

Education

Bachelor’s degree in human services

Job description

Volunteers of America Delaware Valley is seeking a Program Director 1 to oversee one of our housing and supportive service programs. This leadership role ensures program integrity, operational efficiency, staff performance, and compliance with agency and funder expectations.

You will provide strategic oversight, coach your team, and manage delivery of high-quality services that support stability and well-being of vulnerable individuals and families, including crisis management and external