Impactful Outreach & Intake Specialist

Cityblock Health, Inc.; North Carolina; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Retirement benefits

Equity program

Paid time off

Job summary

Cityblock Health, Inc. is seeking a Telephonic Outreach Specialist to virtually connect with eligible members and guide them through the intake process.

You will be the first point of contact, coordinating with the care team and ensuring data accuracy while addressing needs with empathy. This role involves outreach, using Commons data, collecting consent, initiating handoffs to the care team, and documenting information.

Responsibilities

• Provides telephonic/virtual outreach and engagement services for each eligible member.
• Leverages available data from Commons to learn more about potential members and inform them about the outreach processes.
• Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons.
• Collects verbal and written consent for eligible members.
• Initiates the intake process and handoffs to the care team.
• Communicates urgent needs and other pertinent information to care teams.
• Works daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members.
• Provides feedback to the product development team, and, over time, becomes part of a super-user group to assist in onboarding and supporting others.

Job description

Cityblock Health, Inc. is seeking a Telephonic Outreach Specialist to virtually connect with eligible members and guide them through the intake process.

You will be the first point of contact, coordinating with the care team and ensuring data accuracy while addressing needs with empathy. This role involves outreach, using Commons data, collecting consent, initiating handoffs to the care team, and documenting information.