Remote Outreach Specialist — Empathetic Care Access

Insight Global (United States); United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Insight Global is seeking an empathetic, mission-driven Outreach Specialist for a fully remote role. The position engages eligible members, educates them on healthcare and community-based resources, and facilitates transitions to ongoing care teams.

You will serve as the first point of contact, building trust and identifying needs for vulnerable populations in a fast-paced, metrics-driven environment. The ideal candidate is curious, compassionate, and skilled at meaningful conversations about

Qualifications

• 1+ year in an outreach role (social services, healthcare, insurance, case management support, or a call center environment).
• Experience handling high-volume outbound calls.
• Strong communication, active listening, and relationship-building skills.
• Comfortable discussing sensitive topics and supporting vulnerable populations.
• Ability to thrive in a fast-paced, metrics-driven environment.
• Flexible, adaptable, and passionate about helping others.

Responsibilities

• Conduct outbound outreach to eligible members via phone and text.
• Build relationships and educate members on available services and resources.
• Complete intake activities, obtain required consents, and document member information.
• Assess member needs and connect them with appropriate care team resources.
• Follow up with recently discharged hospital patients and support care transitions.
• Maintain accurate records and communicate member needs to internal care teams.
• Meet outreach, engagement, and enrollment performance metrics

Skills

Outbound calls

Communication

Active listening

Relationship building

Empathy

Job description

Insight Global is seeking an empathetic, mission-driven Outreach Specialist for a fully remote role. The position engages eligible members, educates them on healthcare and community-based resources, and facilitates transitions to ongoing care teams.

You will serve as the first point of contact, building trust and identifying needs for vulnerable populations in a fast-paced, metrics-driven environment. The ideal candidate is curious, compassionate, and skilled at meaningful conversations about