Community Outreach & Intake Specialist

Cityblock Health; North Carolina; Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid time off

Job summary

Cityblock Health is seeking a Telephonic Outreach Specialist to connect with eligible members virtually, beginning the intake process and serving as the primary point of contact until a care partner is assigned. You will support members with information, consent, and onboarding while coordinating with the care team.

The role focuses on outreach, data-informed engagement, and collaboration with internal care teams to ensure members receive timely assistance and access to Cityblock services in a

Responsibilities

• Provides telephonic/virtual outreach and engagement services for each eligible member.
• Leverages available data from Commons to learn more about potential members and inform them about the outreach processes.
• Reviews pre-populated demographic information and documents accurate information and emergency contacts within Commons.
• Collects verbal and written consent for eligible members.
• Initiates the intake process and handoffs to the care team.
• Communicates urgent needs and other pertinent information to care teams.
• Works daily within Commons to collect data, organize information, track tasks, monitor performance, and communicate with care team, members, and family members.
• Provides feedback to the product development team, and, over time, becomes part of a super-user group to assist in onboarding and supporting others.

Job description

Cityblock Health is seeking a Telephonic Outreach Specialist to connect with eligible members virtually, beginning the intake process and serving as the primary point of contact until a care partner is assigned. You will support members with information, consent, and onboarding while coordinating with the care team.

The role focuses on outreach, data-informed engagement, and collaboration with internal care teams to ensure members receive timely assistance and access to Cityblock services in a