Impactful Operations Manager – Non-Profit Team Leader

The Headhunters, LLC; Southfield (MI); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Full benefits package

401K match 25%

Job summary

The Headhunters, LLC is seeking an experienced Operations Manager for a nonprofit in Michigan. The role focuses on leading daily operations for Billing, Underwriting, and Claims, with direct involvement in day-to-day work and close collaboration with executive management.

You will coach and develop staff, drive process improvements, and ensure high service levels while aligning with organizational goals. Competitive compensation and generous benefits are offered.

Qualifications

• 5+ years of experience overseeing operations for a small to mid-size team
• Proven track record leading teams and developing employees
• Ability to handle a wide range of personalities under sometimes-trying situations
• Excellent customer service background with strong communication and empathy

Responsibilities

• Develop a high-performing, accountable team through hands-on management, coaching, cross-training, and clear expectations.
• Learn the business in depth and provide thoughtful operational advice when called upon to do so.
• Translate leadership objectives into practical action plans and measurable results.
• Work alongside employees to support workloads, address challenges, or improve processes.
• Monitor workflow, service levels, productivity, quality, and operational effectiveness.
• Collaborate with contractors to understand system limitations and identify modernization opportunities.
• Manage day-to-day supervision, staffing, and development of operational staff.
• Conduct performance reviews, goal-setting discussions, coaching sessions, and development planning

Skills

Leadership

Coaching

Customer service

Communication

People development

Job description

The Headhunters, LLC is seeking an experienced Operations Manager for a nonprofit in Michigan. The role focuses on leading daily operations for Billing, Underwriting, and Claims, with direct involvement in day-to-day work and close collaboration with executive management.

You will coach and develop staff, drive process improvements, and ensure high service levels while aligning with organizational goals. Competitive compensation and generous benefits are offered.