Operations Manager

The Headhunters, LLC; Southfield (MI); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

Full benefits package

401K match 25%

Job summary

The Headhunters, LLC is seeking an experienced Operations Manager for a nonprofit in Michigan. The role focuses on leading daily operations for Billing, Underwriting, and Claims, with direct involvement in day-to-day work and close collaboration with executive management.

You will coach and develop staff, drive process improvements, and ensure high service levels while aligning with organizational goals. Competitive compensation and generous benefits are offered.

Qualifications

• 5+ years of experience overseeing operations for a small to mid-size team
• Proven track record leading teams and developing employees
• Ability to handle a wide range of personalities under sometimes-trying situations
• Excellent customer service background with strong communication and empathy

Responsibilities

• Develop a high-performing, accountable team through hands-on management, coaching, cross-training, and clear expectations.
• Learn the business in depth and provide thoughtful operational advice when called upon to do so.
• Translate leadership objectives into practical action plans and measurable results.
• Work alongside employees to support workloads, address challenges, or improve processes.
• Monitor workflow, service levels, productivity, quality, and operational effectiveness.
• Collaborate with contractors to understand system limitations and identify modernization opportunities.
• Manage day-to-day supervision, staffing, and development of operational staff.
• Conduct performance reviews, goal-setting discussions, coaching sessions, and development planning

Skills

Leadership

Coaching

Customer service

Communication

People development

Job description

The Headhunters has been engaged to find an Operations Manager for a non-profit with a long history providing insurance and benefits to workers in a key American industry. They’re looking for someone who can lead daily operations for their primary office, including work staff development, technology management, and continuous improvement.

This is a unique opportunity with a company that has real security, offering a tangible benefit with long-term value for their customers.

Position Description

In this position, you’ll be responsible for the management and development of employees within Billing, Underwriting, and Claims. It’s a small organization, so they need someone who can get directly involved in the day-to-day work of the business, learning all the aspects of the organization. You’ll work directly with executive management to contribute recommendations and insights for better operations.

Responsibilities include:

• Develop a high-performing, accountable, collaborative team through hands-on management, coaching, cross-training, and clear expectations.
• Learn the business in depth and provide thoughtful operational advice when called upon to do so.
• Translate leadership objectives into practical action plans and measurable results.
• Work alongside employees when necessary to support workloads, address challenges, or improve processes.
• Monitor workflow, service levels, productivity, quality, and operational effectiveness.
• Work with contractors to understand current system limitations and identify opportunities for modernization and efficiencies.
• Manage the day-to-day supervision, staffing, and development of operational staff.
• Conduct performance reviews, goal-setting discussions, coaching sessions, and employee development planning.

Qualifications

• 5+ years of experience overseeing business operations for a small to mid-size team.
• A proven track record successfully leading teams, including coaching, mentoring, and employee development.
• The ability to handle a wide range of personalities under sometimes-trying situations.
• An excellent background in customer service, with excellent communication skills. You’re often working with people during tough times, so a calm demeanor and empathy are required.

Compensation:

$100-125K base salary with 8-15% annual bonus.

• Full benefits package with very generous 401K match (25%).