Director of Residential Programs & Operations

ADAPT Community Network; New York (NY); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Industry-Leading Benefits

Job summary

ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC, seeks a Director of Residential Program Services to provide direction, oversight, and leadership for assigned residential programs, ensuring compliance with agency policies, regulations, and quality care.

You will manage personnel, budgets, and regulatory audits, build long-range plans, and engage staff, families, and outside agencies. 24/7 on-call required; strong leadership and communication essential for success.

Qualifications

• Bachelor's Degree in Human Services or related field is required.
• Seven years of progressively more responsible managerial experience.
• NY Driver's License preferred.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provides direction and oversight to assigned Residential Services program.
• Hires, trains, evaluates, and disciplines staff as needed.
• Oversees budgeting, services to individuals, and regulatory compliance.
• Ensures safety, cleanliness, and program policies are followed.
• Represents division on committees and prepares concise reports.
• Oversees preparation for outside regulatory audits.

Skills

Communication skills

Leadership

Problem solving

Multitasking

Team motivation

Education

Bachelor's Degree in Human Services or related field

Job description

Description

Why Join ADAPT?

It's more than a job; it's a calling. It's where passion meets purpose. ADAPT Community Network, formerly United Cerebral Palsy (UCP) of NYC provides a multitude of services to people with developmental disabilities. At ADAPT, we are 3,000 strong, and it takes every one of us to empower the lives of the people we support. With caring and great resources at hand, we know what it takes to help people live fuller, happier, healthier lives. Our employees show their commitment to the people we support every day, and we all deliver on our promise to provide innovative and comprehensive services to individuals with developmental disabilities.

For your next career move, apply with us at ADAPT Community Network! Wherever you work among our many locations around New York City, ADAPT offers paid training, competitive benefits, and we foster a team culture of learning, support, collaboration and career growth.

SUMMARY

Under general direction, is responsible for providing direction, guidance and oversight to assigned Residential Services program. Ensures through subordinate management, that program is managed in accordance with Agency policies and regulations and requirements of applicable regulatory agencies. Is responsible for overseeing assigned program including personnel, budgeting, services to individuals, regulatory compliance and physical plant management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The duties and responsibilities of the Director of Residential Program Services will include but are not limited to the following:

• Ensures that all measures for safety and well-being are maintained at the highest level.
• Provides overall direction, guidance and supervision to staff at assigned residential program(s).
• Facilitates staff meetings with program staff on a regular basis.
• Interviews, hires, evaluates, orients, trains, provide progressive discipline and when necessary, terminates insubordinate staff.
• Maintains records on insubordinate staff such as level of performance, specific deficiencies, performance improvement sessions, training records, etc.
• Facilitates individual supervisory meetings with staff to discuss program, personnel or training needs and assesses their performance.
• Responds to program and work-related questions, problems and complaints from staff, families and outside regulatory agencies.
• Ensure that assigned sites are kept clean, neat, healthy and safe.
• Oversee the development of policies and procedures for assigned programs.
• Ensures program complies with agency policies and procedures.
• Ensures programs are meeting goals and the people we support are receiving optimum care.
• Represents division on agency committees and at outside meetings.
• Develops, secures approval of, and monitors budget for residential program(s).
• Develops long range program plans including new programs for Residential Services.
• Performs specific projects as assigned.
• Oversees preparation for outside regulatory audits.
• Make recommendations and implement new programs and services for assigned program(s).
• Prepares various concise written reports as assigned.
• Conducts investigations at other agency programs, as assigned.
• Ensures program complies with all OPWDD and other agency regulations.
• Due to the nature of the position, it requires on-call responsibility 24/7.
• Performs related duties as requested.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s Degree in Human Services or related field.
• At least seven years of progressively more responsible managerial experience, preferably with the developmentally disabled population.
• Valid New York State Driver’s License is preferred.
• Excellent written and verbal communication skills, with the ability to connect with and engage diverse audiences.
• Ability to achieve goals and deliverables through coordination of many individuals and activities.
• Ability to accept and work within a wide variety of cultural, educational, and religious differences.
• Willingness and drive to grow and develop programs and opportunities.
• Ability to multitask in a fast-paced environment with tight deadlines.
• Exhibits professional ethics, discretion, and courtesy when dealing with others.
• Strong leadership and management skills with the ability to motivate staff, volunteers, and interns.
• Demonstrates proactive approaches to problem-solving with strong decision-making capability.
• Highly resourceful team-player, with the ability to also be extremely effective independently.
• Establishes and maintains positive and supportive rapport with staff and supported persons as well as with volunteers, aiding in retention and providing coaching as needed.
• Passion for ADAPT's mission and demonstrates a commitment to the non-profit disability sector.

COMPENSATION: $65,000 - $75,000 Annually + Industry-Leading Benefits!

At ADAPT, we value diversity, equity, inclusion, accessibility, and belonging. We strive to ensure that our employees are comfortable bringing their whole, authentic self to work and that the people we support can also be their authentic selves. We value diverse backgrounds, opinions, ideas, and ways of thinking. We aim to build an inclusive and diverse workforce that is empowered and supported with leaders who create diverse and inclusive teams. We continuously seek opportunities for the organization to foster a more positive, respected, united, and collaborative culture.

ADAPT Community Network is proud to be an equal opportunity employer and is committed to creating an inclusive environment for all employees. Qualified candidates of diverse ethnic and racial backgrounds and status are encouraged to apply for vacant positions at all levels.