Impactful Operations Analyst – Infrastructure Capacity

Aquent (United States); Redmond (WA); On-site; USD 65,000 - 90,000; Full time

Job summary

Aquent (United States) is seeking an organized Operations Coordinator to serve as the front door for infrastructure capacity requests. You will triage, route, and resolve routine cases, perform data validation, and generate weekly metrics to support strategic resource allocation.

Ideal candidates have 2–4 years in a queue-based role, strong Excel skills, and familiarity with cloud infrastructure. This role collaborates across teams to ensure efficient, policy-driven operations in a fast-paced

Qualifications

• Associate or bachelor’s degree in business management, economics, finance, accounting, or a relevant field.
• 2–4 years of experience in operations coordination, service desk, case management, or a similar queue-based role.
• Proficiency with ticketing/case management systems such as Azure DevOps, ServiceNow, JIRA, or similar.
• Advanced Microsoft Excel skills, including lookups, pivot tables, and data reconciliation.
• Familiarity with cloud infrastructure concepts.

Responsibilities

• Triage and manage a high volume of incoming requests within a case tracking system, ensuring accuracy and completeness.
• Route requests to appropriate owners and resolve routine cases efficiently using documented procedures.
• Perform meticulous data validation, including checking IDs, SKUs, regions, and core counts, and identifying discrepancies.
• Utilize advanced spreadsheet skills for budget tracking, data reconciliation, and generating weekly metrics.
• Craft clear and concise written communications for follow-up requests and escalation summaries.
• Adhere strictly to operational procedures and exercise sound judgment in escalating complex issues to appropriate personnel.
• Coordinate effectively with various internal teams, tracking action items through to successful closure.
• Provide essential operations support, focusing on infrastructure capacity, while adhering to established policies and guidelines.

Skills

Operations coordination

Data validation

Cross-functional communication

Education

Bachelor's degree or equivalent in business/finance

Tools

Azure DevOps

ServiceNow

JIRA

Job description

Aquent (United States) is seeking an organized Operations Coordinator to serve as the front door for infrastructure capacity requests. You will triage, route, and resolve routine cases, perform data validation, and generate weekly metrics to support strategic resource allocation.

Ideal candidates have 2–4 years in a queue-based role, strong Excel skills, and familiarity with cloud infrastructure. This role collaborates across teams to ensure efficient, policy-driven operations in a fast-paced